Top Operations & Support Jobs in Charlotte, NC

Supports project managers, engineers, and technicians with purchase requisitions, equipment orders, change orders, RMAs, accounts payable coordination, supplier communication, EHS compliance, shipment tracking, and workflow improvement. The role also helps test Kissflow processes and trains project managers on updated procedures.

Provides phone and email support to payers and applicants, assists with account setup and updates, explains account information, researches issues, and performs outbound follow-up. Independently troubleshoots and resolves account problems while meeting department quality, productivity, attendance, and customer satisfaction standards.

Generalist operations strategy role focused on analyzing operational data, identifying bottlenecks, building dashboards and models, implementing AI and automation tools, designing scalable workflows, and leading cross-functional initiatives. Projects may include improving payment collection, onboarding AI vendors, developing predictive payer-risk models, or managing operations teams to improve performance, quality, and customer experience.

Reviews and files legal documents using internal systems and online platforms. Investigates discrepancies, completes assigned projects, participates in training, and collaborates with e-Fulfillment and e-Filing teams. Requires accurate repetitive work, strong attention to detail, basic Microsoft Office proficiency, English communication skills, and typing at 50–60 words per minute. This is a full-time remote position restricted to North Carolina.

Direct the Contracts, Procurement/Sourcing, Certifications, and Risk & Compliance division. Manage contractors, intake queues, service commitments, client escalations, engagements, governance, certifications, accreditations, and government-contract compliance. Maintain policies, monitor operational and risk metrics, coordinate with Legal and the President, and ensure timely, high-quality delivery across all functions.

Deploys across workforce projects to stabilize operations, resolve quality and compliance issues, clear backlogs, and restore performance. Conducts file audits, risk assessments, root-cause analysis, corrective action planning, and performance reporting. Delivers workforce program training, develops SOPs and job aids, supports project launches, and partners with QA, Operations, Performance, and technology teams. Requires frequent travel to project sites and hands-on experience with workforce eligibility, enrollment, case management, service approvals, and data systems.

Provides courteous front desk reception for students, faculty, staff, and visitors. Screens and registers visitors, answers phones, manages visitor passes, monitors security cameras and access control systems, responds to service calls and emergencies, documents incidents, completes reports, and supports the Security Department. Requires strong communication, judgment, attention to detail, computer literacy, crisis-management ability, and physical capacity to move throughout the school and assist individuals when needed.

Coordinates learning and marketing operations through recurring reporting, revenue and time reconciliation, CMS and class updates, event logistics, vendor coordination, documentation, and process support. Builds Excel workbooks and uses Copilot and Excel AI tools for summaries and trend analysis. Ensures accurate, compliant reporting while managing recurring deadlines and identifying efficiency improvements.

Administer and optimize enterprise ServiceNow environments across production, test, and development. Responsibilities include platform configuration, upgrades, patches, monitoring, integrations, scripting, security, access management, incident resolution, documentation, governance, vendor coordination, and technical consulting. The role also develops implementation plans, supports ServiceNow applications, resolves complex issues, and guides platform enhancements aligned with university needs.

Provides full-time remote executive assistance to U.S.-based healthcare practice owners. Responsibilities include calendar and inbox management, task tracking, meeting coordination, reporting, patient and referral follow-up, vendor and invoice support, SOP documentation, and compliance reminders. Uses Claude AI to draft communications, summaries, agendas, and reports, while reviewing all outputs for accuracy, judgment, confidentiality, and HIPAA compliance.