Senior Associate, Loyalty & VIP Growth Strategy & Operations

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote or Hybrid
71K-88K Annually
Senior level
Consumer Web • Gaming • Mobile • News + Entertainment • Software
Jackpocket gives lottery fans an easy, secure way to order lottery tickets from their phone.
The Role
Develops strategy, performance frameworks, competitive intelligence, and scalable processes for the Loyalty & VIP Growth organization. Uses KPI analysis, market research, AI, and automation to inform decisions, improve workflows, and support strategic initiatives. Partners cross-functionally to translate data into recommendations, build AI-enabled tools, and enhance organizational performance.
Summary Generated by Built In

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Senior Associate, Strategy & Operations, you’ll shape strategies that strengthen performance across our Loyalty & VIP Growth (LVG) organization. Working cross-functionally, you’ll equip leaders with data-driven insights, competitive intelligence, and scalable processes that inform high-impact decisions. You’ll help develop and execute strategic initiatives while identifying opportunities to use AI and automation to improve how our teams work and support the continued growth of the organization.
 

What You Will Do as a Senior Associate, Strategy & Operations
  • Build strategic roadmaps and scalable processes that strengthen performance across the Loyalty & VIP Growth organization and align with broader company objectives.
  • Develop and implement a KPI-based approach to evaluating performance, using data to surface insights, identify opportunities, and inform strategic decisions.
  • Own competitive intelligence workstreams, including market research, competitor benchmarking, data analysis, and the identification of emerging industry trends.
  • Translate data and competitive intelligence into clear, actionable recommendations that inform Loyalty & VIP Growth strategy, investment, and execution.
  • Identify and implement opportunities to use AI and automation to optimize workflows, while building AI-enabled tools and agents that increase team productivity and create scalable ways of working.
  • Partner with cross-functional teams and key stakeholders to execute strategic initiatives, improve day-to-day operations, and drive stronger business performance.
What You Will Bring
  • A Bachelor’s Degree in a relevant field with at least 2 years of experience in consulting, investment banking, strategic operations and planning, or a similar field.
  • Experience owning competitive intelligence or market research workstreams, including competitor analysis, industry research, and quantitative and qualitative data analysis.
  • Experience using AI to optimize workflows and build tools or agents that improve the efficiency and quality of work.
  • Proven ability to manage multiple projects and stakeholders simultaneously, prioritize based on business needs, and align cross-functional teams around shared goals.
  • Strong strategic and analytical capabilities, with experience translating complex data into clear business insights and recommendations; proficiency in Google and Microsoft applications and experience with AI-enabled tools such as Claude, SQL, and Snowflake are preferred.
  • Ability to obtain and maintain required State Gaming Licenses.

#LI-AJ2

    Join Our Team

    We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

    The US base salary range for this full-time position is 70,500.00 USD - 88,100.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Skills Required

    • Bachelor's degree in a relevant field
    • At least 2 years of experience in consulting, investment banking, strategic operations and planning, or a similar field
    • Experience owning competitive intelligence or market research workstreams, including competitor analysis, industry research, and quantitative and qualitative data analysis
    • Experience using AI to optimize workflows and build tools or agents that improve efficiency and quality of work
    • Ability to manage multiple projects and stakeholders, prioritize business needs, and align cross-functional teams
    • Strong strategic and analytical capabilities, including translating complex data into business insights and recommendations
    • Ability to obtain and maintain required state gaming licenses
    • Proficiency with Google and Microsoft applications
    • Experience with AI-enabled tools such as Claude, SQL, and Snowflake
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    The Company
    HQ: New York, NY
    330 Employees
    Year Founded: 2013

    What We Do

    Jackpocket is creating a more convenient, fun, and responsible way to take part in the lottery. The first licensed third-party lottery app in the United States, Jackpocket offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more. Lottery players use Jackpocket to place ticket orders for their favorite games, check lottery results, join lottery pools with other Jackpocket players, and turn on Autoplay so they never miss a drawing. Jackpocket is available in Arizona, Arkansas, Colorado, Idaho, Maine, Massachusetts, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oregon, Texas, Washington, D.C., and West Virginia with many new markets on the horizon.

    Why Work With Us

    Our dedicated team of superhumans (and an adorable office pup or two) are making waves in an $80 billion industry. We believe transparency, teamwork, and a healthy dose of daily fun are key to creating Worktopia. Jackpocketeers are supportive, forward-thinking, and truly enjoy spending time together. Come join us for the long haul!

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