Top Operations & Support Jobs in Charlotte, NC

Processes Pilot Records Information Act paperwork and maintains accurate PRIA and DOT records. Coordinates with recruiting, training teams, airlines, and former employers to obtain and provide pilot records within FAA-regulated timeframes. Supports annual PRIA and DOT audits, prepares inspection materials, updates applicant databases and spreadsheets, and contributes to the company’s Safety Management System. Requires aviation experience, knowledge of PRIA and FAA/TSA regulations, strong administrative skills, and advanced Microsoft Office proficiency.

Supports Community Managers in serving homeowners and managing HOA operations. Responsibilities include interpreting CC&Rs, handling compliance notices, conducting community inspections, processing architectural applications, maintaining records and calendars, preparing disclosure packages, taking meeting minutes, tracking compliance in VMS, and assisting with bids and homeowner orientations. The role requires strong administrative, organizational, communication, customer service, computer, and problem-resolution skills, plus a valid driver’s license.

Provides specialized helpdesk support for enterprise AI tools, troubleshooting access, performance, integrations, and outages. Maintains issue documentation, monitors system readiness, validates configurations, supports AI training and tool rollouts, captures user feedback, and contributes to adoption reporting. The role also helps maintain AI governance, security, data management, and support procedures while recommending improvements to user experience and system effectiveness.

Leads Resident Performance, Default, and Housing Choice Voucher operations, owning collections, default resolution, subsidy recovery, compliance, KPIs, quality, cycle times, and resident experience. Sets strategy, improves workflows, builds reporting and controls, partners cross-functionally, and develops managers across distributed teams. Success depends on reducing losses, improving payment performance, controlling aged default inventory, minimizing HCV abatements, and strengthening operational scalability.

Deliver instructor-led and web-based training on proprietary business systems, develop instructional curriculum and assessments, manage training environments, collaborate with SMEs and stakeholders, and travel (up to 60%) to support new customer implementations.

As a Telecommunicator, you will coordinate emergency response efforts, relay information to first responders, and support public safety communications in high-pressure situations.

Adjudicate and settle life insurance claims, determine beneficiaries and benefits, review documents, investigate complex or foreign claims, communicate with clients/advisors/vendors, document files, provide secondary reviews, and serve as an SME for process improvements while ensuring regulatory and contract compliance.

Supervises terminal administrative functions and staff, manages recruitment and onboarding, coordinates employee training and compliance, supports benefits inquiries, and maintains confidential personnel records. Ensures efficient customer service, adherence to company policies, and compliance with Department of Transportation regulations.

Adjudicate life insurance claims end-to-end: verify policy status, determine beneficiaries and benefit amounts, handle complex beneficiary and foreign death investigations, document files, communicate with clients/advisors/vendors, provide peer secondary review, and support process improvement as a subject-matter resource.

Manage daily operations of a multifamily residential community, including leading property staff, scheduling, budgeting, rent collections, leasing compliance, resident services, reporting, inspections, vendor coordination, maintenance activities, safety, and issue resolution. The role requires coaching team members, maintaining regulatory compliance, handling administrative audits and documentation, communicating with residents and clients, and escalating operational concerns to leadership.