Top Operations & Support Jobs in Charlotte, NC

Optimize and support Epicor Kinetic ERP systems, including business process analysis, customizations, integrations, data migration, reporting, dashboards, troubleshooting, UAT, and user training. Translate business requirements into technical solutions, improve data quality and operational efficiency, and collaborate with cross-functional stakeholders on ERP initiatives and continuous improvement projects.

Supervise daily customer support operations across phone, email, chat, and ticketing channels. Coach and support representatives, coordinate staffing and workflow, handle escalations, monitor service quality, assist with training and onboarding, communicate policy updates, and recommend operational improvements. Provide direct customer support and help prepare the team for productions, on-sales, subscription campaigns, and procedural changes. Flexible evening, weekend, and holiday availability is required.

Leads governance and oversight of a Managing General Underwriter partner supporting a $1.7 billion personal lines portfolio. Ensures regulatory compliance, audit readiness, rating integrity, IT controls, system accuracy, and operational quality. Tracks rate filings and other critical milestones, investigates performance fluctuations, validates system and process changes, and identifies root causes of financial or compliance risks. The role also manages partner accountability, analyzes business results, and supports profitable growth across admitted and excess and surplus insurance products.

Supports toll operations systems and vendors to ensure accurate transaction processing, billing, payment reconciliation, traffic and revenue reporting, and month-end closure. Monitors queues, system alarms, HOV transactions, file processing, and performance metrics; investigates discrepancies and escalates defects. Creates Power BI and database reports, supports audits and documentation, and participates in systems integration, user acceptance, and performance testing.

Supervises karting center operations, trains and coordinates staff, oversees cash handling and customer experiences, ensures safe and efficient races, supports scheduling and reporting, orders supplies and merchandise, maintains facility standards, and coordinates maintenance. Weekend and evening availability is required.

Supports Community Investing and Development through daily business operations, resource tracking, dashboards, KPI reporting, workflow coordination, executive updates, process documentation, and operational problem solving. The role optimizes workflows, synthesizes data for leadership, maintains standard operating documents, and coordinates recurring operational reviews across multiple workstreams.

Leads enterprise transactional process excellence and transformation across value streams including procurement, finance, HR, customer operations, and product development. Assesses workflows using observation, process mining, and analytics; applies Lean Six Sigma to eliminate waste, improve controls, and deliver measurable gains in cost, quality, speed, risk, and productivity. Establishes enterprise standards, AI-enabled workflows, governance, scorecards, and capability-building programs while advising senior leaders and mentoring practitioners.

Manage customer communications between sale and activation, including onboarding, underwriting requirements, monitoring-data verification, installation scheduling, billing accuracy, and issue resolution. Coordinate with sales, field operations, and underwriting teams while providing accurate product, pricing, promotion, and discount information. Conduct inbound and outbound calls, address customer concerns, and ensure timely installation approvals and customer satisfaction.

Leads an independent Quality Assurance function for Life Operations, establishing risk-based review standards, sampling, scoring, calibration, reporting, and governance. Identifies systemic risks and trends, drives root-cause analysis and corrective actions, and partners with operational leaders to improve processes, controls, employee capability, and customer outcomes. Manages and develops the QA team while preserving independence from daily operations and first-line controls.

Supports global CRM and sales enablement tools by triaging user issues, analyzing root causes, maintaining data quality, executing bulk data activities, documenting processes, testing enhancements, and partnering with Technology, vendors, Sales, and Marketing on business solutions.