Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Lead and coach a global team of 10–15 Customer Success Managers, own escalations end-to-end, operationalize global CS strategy, keep day-to-day operations running smoothly, stay customer-facing, and implement automation and predictive workflows to scale proactive customer outcomes.

Manage a portfolio of enterprise (US) customers to drive engagement and value. Build executive and day-to-day stakeholder relationships, identify growth synergies, share customer insights cross-functionally, and collaborate with Product, Tech, and Design. Report to the Lead Customer Success Manager, US.

Lead and define pre-sales enablement and Sales Operations for a fast-growing AI SaaS company. Build sales content (decks, discovery frameworks, case studies), optimize the sales tech stack, implement AI-driven sales workflows, measure enablement impact, and manage a small cross-functional team while partnering with Sales leadership to improve seller productivity and pipeline rigor.

Lead a team of Payroll Connection Specialists to enable payroll integrations across 400+ providers, meet OKRs and KPIs, resolve escalations, optimize operational workflows, partner cross-functionally on 401(k) contribution processing, and drive continuous improvement and strong customer experiences.

Lead a specialized team to resolve complex, high-stakes customer incidents while building proactive quality-governance frameworks. Drive root-cause investigations, partner cross-functionally to implement engineering fixes, own post-mortems and documentation, and use data to reduce risk and improve SLA performance. Coach and scale talent, enforce accountability, and translate audit findings into training and process improvements.

Ensure 401(k) plan launches comply with product capabilities and regulations by auditing benefit analyses, plan documents, and system setups. Research conversion plan documents, identify and mitigate compliance risks, respond to high volumes of compliance inquiries, and collaborate with Sales Activation and onboarding teams to verify accuracy prior to plan launch.

Serve as the firms independent PPLI counsel: evaluate suitability and tax economics, design ownership and trust structures, review offering and carrier documents, conduct independent carrier and product diligence, coordinate multidisciplinary implementation, and develop firm templates and training to scale PPLI capabilities.

Build and maintain bottoms-up revenue forecasts and financial models, analyze variances, and create executive dashboards and KPI reporting. Partner with Sales, Marketing, Product, and People to support budgeting, forecasting, scenario analysis, M&A due diligence, and drive improvements in financial processes and reporting automation.

Design, develop, and maintain MSSQL database solutions and applications. Maintain COBOL production apps, write C# (.NET Core) code, use Python/PowerShell scripting, troubleshoot and optimize performance, participate in code reviews, and adopt AI-enabled tools to improve workflows.

Provide timely resolution to customer issues across applications, data, integrations, and environments. Investigate problems using documentation, testing, AI tools, and collaboration; document solutions; escalate when needed; and recommend product/process improvements to prevent recurring issues.

Build and support web and mobile applications used by Hagerty members across frontend, backend, and cloud. Write maintainable code, create automated tests, participate in code reviews, monitor product health, troubleshoot production issues (on-call), and collaborate to improve reliability and developer experience.

Lead product vision and roadmap for data and analytics products (ML, generative AI, data pipelines, BI). Translate business needs into developer-ready features, maintain backlog, collaborate with engineering and stakeholders, track KPIs, and drive adoption and continuous improvement.

Lead Duck Creek solution architecture across Policy, Billing, Claims, Agency/DMS domains. Decompose business capabilities into bounded contexts, design APIs and integrations (REST/SOAP, OpenAPI), define NFRs, author architectural decisions, and elevate Duck Creek platform knowledge across teams while communicating solutions to technical and nontechnical stakeholders.

Lead and mentor a full-stack engineering team to transition desktop and mobile apps to cloud-based SaaS. Own architecture, feature development, infrastructure, reliability, monitoring, and code quality while contributing hands-on (approx. 50% coding, 50% leadership). Collaborate with product and cross-functional teams to design scalable, performant features and reduce technical debt.

Manage third-party vendor risk, respond to security questionnaires, support SOC 1/2 audits, maintain compliance automation platforms, collect audit evidence, document policies and controls, track risk and remediation, and present risk findings to leadership.

Lead FP&A activities including budgeting, forecasting, complex financial modeling, variance and profitability analyses, and business performance reporting. Partner with cross-functional leaders to deliver insights, drive process improvements, and support strategic decision-making using advanced analytics and AI tools.

Provide short-term, hands-on technical engagements to optimize customers' Abnormal platform configurations, partner with CSMs to triage and resolve recurring issues, document recommendations in CRM, surface product gaps to internal teams, and advise on feature adoption and upsell opportunities.

Design and own end-to-end curriculum architecture for sUAS training: perform task analysis, write performance-based objectives, build course maps, design assessments and certifications, partner with SMEs and engineers, enable instructors, expand simulation/immersive learning, apply AI-assisted workflows, and track learning effectiveness.