This is a remote position.
We are seeking an IT Technical Sales Associate who possesses a strong technical foundation in IT infrastructure and the "hunter" mentality of a top-tier salesperson. This is a unique role where you will manage the full lifecycle of a deal. You will be responsible for locating and qualifying new leads, but you will also stay involved after the sale. You will participate in project management meetings and act as the technical liaison to ensure the project remains aligned with the client’s scope and expectations. You are the "bridge" between the initial promise and the final delivery.
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Business Development: Proactively identify, lead-source, and qualify new business opportunities within the IT infrastructure and field services space.
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Technical Sales: Consult with potential clients to understand their hardware and deployment needs, proposing tailored solutions that leverage our nationwide field service network.
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Project Alignment: Attend project management and kickoff meetings for your closed deals. Ensure the technical delivery team understands the client’s requirements and keep the deal "aligned" as it moves from sales to execution.
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Account Management: Maintain long-term relationships with clients to identify recurring service needs and infrastructure refresh cycles.
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Reporting: Manage your pipeline and sales activity within our CRM, providing regular updates on lead status and project alignment.
We provide a structure that offers financial stability while rewarding high-volume closers:
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Base Monthly Draw: You will receive a guaranteed monthly base payment (Draw).
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Commission Coverage: This role is a "Draw against Commission" structure. Your earned commissions are first applied to cover your monthly base.
Requirements
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Technical Knowledge: Deep understanding of IT infrastructure (Networking, Rack & Stack, Structured Cabling, Wi-Fi deployments, and Hardware Lifecycle). (Cameras, Access Control, Ubiquiti)
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Experience: 3+ years in B2B technical sales or IT field service sales.
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Project Liaison Skills: Ability to sit in on technical PM meetings, speak the language of technicians, and ensure project scope remains accurate.
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Remote Capability: Must be a self-starter comfortable working from a home office while maintaining high productivity.
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Travel: Ability to travel (approx. 10-15%) for industry trade shows and essential face-to-face client meetings.
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Communication: Elite negotiation skills and the ability to explain complex field service logistics to stakeholders.
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Systems Knowledge: (Zoho One, CRM, Desk, Projects, DialPad, Sales Navigator, Email Marketing)
Benefits
Skills Required
- Deep understanding of IT infrastructure, including networking, rack and stack, structured cabling, Wi-Fi deployments, and hardware lifecycle.
- Knowledge of cameras, access control, and Ubiquiti systems.
- At least 3 years of experience in B2B technical sales or IT field service sales.
- Ability to participate in technical project management meetings and communicate effectively with technicians.
- Ability to work independently from a home office while maintaining high productivity.
- Ability to travel approximately 10–15% for trade shows and client meetings.
- Strong negotiation skills and ability to explain complex field-service logistics.
- Knowledge of Zoho One, CRM, Desk, Projects, DialPad, Sales Navigator, and email marketing systems.
What We Do
Support Tech LLC is a nationwide provider of IT field services for multi-site organizations. It offers on-premise technology deployments, installations, break-fix support, CCTV and networking projects, and 24/7 emergency dispatch. Its stated mission is to deliver peace of mind through accessible, expert onsite tech assistance, with a 24-hour standard response and a 2-hour emergency response option, serving retail, hospitality and healthcare clients.
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