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Top Customer Success Jobs in Boston, MA
The Technical Support Associate will provide customer support for Evolv's weapon detection system, assisting customers, partners, and field service engineers. Responsibilities include diagnosing and resolving technical issues, maintaining documentation, and fostering communication with stakeholders. Training and skill development are key focuses for the first year to ensure proficiency in support functions and customer relations.
The Technical Support Associate will provide customer support for Evolv's weapon detection system, assist in troubleshooting, manage support tickets, perform system upgrades, and maintain documentation. The role requires effective communication, resilience, and a growth mindset to enhance technical skills and service delivery.
As a Technical Support Associate, you will assist customers with Evolv security systems, providing technical support, troubleshooting issues, and maintaining effective communication. You will also document support interactions and consistently improve your technical skills.
The Senior Customer Success Manager will lead customer engagement, ensuring maximum value from data solutions. Responsibilities include relationship-building, guiding clients through onboarding, providing training, and advocating for customer feedback to refine the service offerings.
The Senior Billing Specialist at Klaviyo will enhance the Accounts Receivable and Finance functions, collaborating with various teams to improve customer billing processes. Key responsibilities include reviewing billing contracts, creating invoices, aiding in financial close cycles, and testing billing system enhancements. The ideal candidate should be organized, self-motivated, and possess strong project management skills.
The Senior Specialist for Culture Strategy & Programs at Klaviyo will lead and execute strategic initiatives enhancing company culture, diversity, equity, inclusion, and employee development through effective project management. This role requires coordination with stakeholders, development of detailed project plans, budget management, and continuous improvement of project processes.
The SMB Customer Growth Sales Manager at Klaviyo is responsible for hiring, training, and leading a team of approximately 8 Account Executives, driving sales growth in the SMB segment while maintaining accountability for KPIs, forecasts, and overall team performance. The role requires collaboration with various teams, a focus on coaching, and addressing performance gaps in a fast-paced environment.
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As a Technical Support Engineer at Snyk, you will engage directly with customers to resolve their technical issues, provide excellent customer support through various communication channels, and collaborate with the engineering team to address complex problems. You will also contribute to process improvements and potentially lead support initiatives in the future.
The Regional Customer Service Manager benchmarks customer satisfaction levels, develops business plans for improvements, interacts with senior management, coordinates team activities, implements customer responsiveness programs, monitors reviews, and manages direct reports' performance to enhance service quality in the assigned region.
The Enterprise Customer Success Manager at Lusha will manage customer experiences from onboarding to renewal, ensuring their needs are met, optimizing the use of Lusha's tools, and conducting regular reviews. They will serve as an advisor, advocate for customer needs, and strategize on account health and growth opportunities.
The Senior Risk Specialist will participate in CCAR and bank examinations, analyzing interest rate risk and securities management practices. Responsibilities include developing reports, conducting financial trend analysis, and collaborating with various stakeholder teams. Required skills include knowledge of financial regulations, strong analytical capabilities, and experience in the financial industry.
The Customer Success Manager will oversee the deployment of the Schrödinger Platform, ensuring customer success through project management, training, and collaboration with internal teams. The role also involves driving product development based on customer feedback and needs.
The Client Engagement Manager will build relationships with utility partners and oversee grid monitoring projects. Responsibilities include managing key utility accounts, developing account plans, collaborating with technical and business stakeholders, and driving customer satisfaction through innovative solutions and effective communication.
The Client Success Manager will enhance client retention and growth through strategic relationship management, issue resolution, and execution of the Flywire International Payment Solution. Responsibilities include building relationships, providing analytics, education on payment strategies, and collaborating on client onboarding and service standards.
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