Top Customer Success Jobs in Boston, MA
This Workers Compensation Claims Specialist position involves managing commercial claims with moderate to high complexity and exposure. Responsibilities include investigating and resolving claims, verifying policy coverage, determining liability, negotiating settlements, and ensuring compliance with regulatory requirements.
As a Customer Advocacy Manager at dbt Labs, you will create and own programs that build relationships with top customer advocates. You will collaborate with multiple teams to amplify impactful customer outcomes and support revenue goals. Responsibilities include managing the Customer Advisory Board program, creating advocate highlight programs, partnering with marketing for content programs, and measuring program effectiveness.
Responsible for providing world-class technical support to JumpCloud's customers, resolving high priority and complex technical issues, collaborating with internal teams and maintaining a technical understanding of the JumpCloud Platform.
Featured Jobs
Trial Success Manager at Motive, responsible for managing and supporting all trial/proof-of-concept activities for Enterprise Account Executives and Sales Engineers. Requires 5+ years of client-facing experience in a fast-paced SaaS environment.
The Director of Customer Success at Cove is responsible for overseeing a team focused on customer onboarding, product adoption, and client satisfaction. This role involves providing leadership, developing strategic plans, collaborating with other departments, and sharing client feedback with the Product and Sales teams.
As a Customer Success Manager at Drata, you will be responsible for ensuring customer success through proactive engagement, support, and driving customer value-realization. Your key metrics will include NRR, logo and revenue retention, NPS, and product adoption. Collaborating with internal teams, you will serve as a trusted advisor to customers and help optimize their experience with Drata.
Seeking a Customer Support Representative with 2 years of customer service experience to handle partner and customer queries, ensure one-touch resolution experience, monitor daily deliveries, and provide assistance to users. Must be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment.
Klaviyo is seeking a Billing Specialist to actively contribute to the growth and development of the Order To Cash and Finance functions. Responsibilities include managing finance onboarding for new customers, tracking contract amendments, providing tax documents, and assisting in month-end close cycles.
Responsible for managing and delivering strategic operations, supporting operational activities, and providing actionable insights through data visualization dashboards. Analyze large complex data sets, create reports, automate reporting tools, and standardize resource management efforts. Develop KPI analysis, support project business cases, and conduct ad-hoc data analysis. Stay updated with industry trends in data analytics and reporting technologies.
.png){kind=logo}
As a Product Support Specialist at Huntress, you will provide initial partner support, walk customers through problem-solving processes, assess customer issues, follow up with customers, and ensure top-tier customer service. Preference given to candidates in Pacific or Mountain time zones.
All Filters
No Results
No Results
