Top Customer Success & Experience Jobs in Birmingham, AL

Serve as the primary Premier Support contact for enterprise clients, manage escalations and high-priority cases, coordinate with Engineering/Product, run account KPIs and QBRs, oversee support-led projects and outage communications, ensure SLA adherence, support developers using Blend RESTful APIs, and drive customer retention and satisfaction.

Lead customer implementations and engagements for healthcare clients, establishing implementation strategy, coordinating cross-functional teams, managing timelines, risks, and change management. Build trusted stakeholder relationships, measure and communicate success against criteria, drive post-go-live optimization, and improve implementation methodologies to ensure customers realize measurable business outcomes.

Design and deliver training and demos for manufactured housing owners and operators using ManageAmerica SaaS. Support onboarding, drive adoption, create training materials, gather customer feedback, and partner with Sales, Implementation, Product, and Customer Success to improve workflows and outcomes.

Own the post-sale customer journey: lead onboarding, monitor platform usage, run reviews/workshops, troubleshoot technical issues, coordinate cross-functional responses, and advocate for customer needs to drive measurable value.

Own end-to-end customer implementations of a cloud CMMS from contract to go-live: lead project plans, gather requirements, configure the platform, manage data migrations and integrations, run testing and training, and coordinate cross-functional teams to ensure on-time launches and customer readiness.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.

Own a community workstream end-to-end, manage member moderation and support, curate live and virtual programming, surface member insights, onboard members, and partner cross-functionally with product, sales, and partnerships to grow engagement.

Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Manage end-to-end client implementations of MeridianLink software, lead onboarding and integrations, coordinate cross-functional teams, ensure on-time delivery, drive adoption, educate clients on advanced capabilities, and translate feedback to Product.