Top Customer Success & Experience Jobs in Birmingham, AL

Lead global deployment enablement for the Liquid AI Solutions suite: improve tooling, processes, and playbooks; manage Voice of Customer backlog; triage and resolve recurring issues; coordinate cross-functional stakeholders; support release readiness and testing; and deliver training to global client configuration and success teams to drive scalable adoption.

The Account Manager oversees customer import/export needs, manages operations, solves shipment issues, quotes rates, ensures billing accuracy, and maintains compliance with regulations.

The Technical Account Manager will manage customer relationships, lead product demos, troubleshoot issues, and advocate for customer needs, ensuring the effective use of Origin's AI observability platform.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

Lead design, development, and delivery of custom role-based training and adoption programs for PTC products (Windchill, Creo, Codebeamer). Build enterprise learning architecture, implement Train-the-Trainer initiatives, create curricula and metrics, mentor trainers, and partner with product and OCM teams to drive measurable adoption and value realization for customers.

Guide customers through security and compliance journeys using Vanta's platform, managing a book of business, driving retention and outcomes, monitoring customer health via Catalyst, providing technical recommendations for compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), partnering cross-functionally, liaising with Support and Finance, and engaging customers in both Spanish and English to ensure adoption and value realization.

Build and scale Tremendous' partner growth motion, developing relationships with referral partners, and aligning strategies across internal teams to drive revenue.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Lead a portfolio of pharmaceutical accounts, oversee 2-4 Client Success Managers, drive retention, expansion, and ROI. Develop account growth plans, manage MLR/content approvals, run QBRs, collaborate cross-functionally, mentor team, and escalate/rescue risks to protect revenue and client satisfaction.