Top Customer Success & Experience Jobs in Birmingham, AL

As a Junior Account Manager, you'll manage client relationships, oversee campaign execution, identify growth opportunities, and coordinate cross-functionally to ensure client satisfaction.

Manage and mentor a team of technical support engineers for a SaaS security platform, own escalations, drive onboarding and training, coordinate incident management with product/engineering, build automation using AI tools, and produce customer-facing and internal technical documentation.

Manage day-to-day relationships for a portfolio of provider and hospital clients, conduct business reviews, monitor revenue cycle metrics, resolve escalations, identify expansion opportunities, translate billing and coding data into actionable recommendations, and maintain CRM records.

Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.