Top Customer Success & Experience Jobs in Birmingham, AL

As an Account Director, you will manage enterprise client relationships, drive revenue growth, and ensure successful execution of strategies tailored to client goals, focusing on building long-term partnerships and navigating complex environments.

Manage a portfolio of enterprise, multiyear IDS customers to drive adoption, measurable outcomes, and retention. Act as primary CSM contact, advise on best practices, deliver training and demos, interpret analytics into recommendations, coordinate implementations, and collaborate with sales, product, and modality partners to grow accounts.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

As a SkillBridge Intern in Marketing, you'll collaborate on product delivery, ensure project success, and engage clients, while gaining valuable experience in a remote or on-site setting.

Manage a named book of Growth-tier B2B accounts from onboarding through renewal. Drive adoption of Tavrn tools, run business reviews, monitor account health, prevent churn, source expansion opportunities, coordinate escalations with Support/Tech Ops, maintain pipeline and forecasts in HubSpot, and provide customer feedback to Product and Marketing.

Own a portfolio of post-sale SaaS accounts: act as primary client contact, run onboarding-to-renewal lifecycle, monitor health metrics, drive upsell/expansion, forecast renewals, deliver QBRs, and coordinate cross-functionally to represent client needs and mitigate churn.

Lead strategy and execution for AI-powered Customer Success Services, overseeing Gainsight and related platforms, customer community strategy, customer intelligence, automation, digital engagement, platform governance, and a team to scale adoption, retention, and operational efficiency across the customer lifecycle.

Lead and scale Recast's Customer Enablement Program: design curriculum, deliver trainings and webinars, build enablement content libraries, deploy enablement platform, and collaborate with Customer Success, Support, and Product to improve product adoption and resolve recurring customer issues.

Lead multiple Operations Managers to execute accurate, compliant, high-volume money movements. Translate strategy into operational plans, drive SLAs/KPIs, manage risk and controls, mentor leaders, partner cross-functionally (Product, Engineering, Data, Legal, Sales), conduct root-cause analyses, and scale process automation to improve customer experience and operational efficiency.

Serve as a trusted technical advisor for enterprise accounts, aligning IT strategy with business outcomes. Lead executive engagements, architecture reviews, risk mitigation, adoption programs, and technical sales support to drive revenue, cloud modernization, cybersecurity, AI, data, and infrastructure initiatives.