Top Customer Success & Experience Jobs in Birmingham, AL

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

Lead client onboarding for an AI-powered AP SaaS platform: design training programs, map and transform workflows, track adoption metrics, consult on change management, and collaborate with Product to remove user friction and ensure on-time go-lives.

Own end-to-end customer engagements for sewer inspection data migrations and CMMS integrations. Run discovery calls, scope work, execute ETL and data validation using SewerAI API and ProServe tooling, apply NASSCO coding standards, build reusable scripts, and coordinate with product, engineering, and account teams to deliver validated integrations and migrations.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.

As a Workers' Compensation Claims billing specialist, you'll make outbound calls to maximize payments on medical claims, investigate, and resolve billing issues while ensuring accurate documentation to insurance companies.

Provide Tier 1 support for a suite of SaaS products via phone, email, chat and ticketing. Troubleshoot and resolve customer issues, escalate bugs to development, contribute to knowledge base content, and collaborate cross-functionally to improve support processes and customer outcomes.

Own end-to-end technical relationships for enterprise customers: lead onboarding and complex implementations across cloud data warehouses, drive adoption and expansion, deliver executive QBRs, build AI-powered automations and internal tooling, and enable agentic AI workflows to reduce engineering dependency and accelerate marketing outcomes.

Own customer onboarding and implementation: coordinate timelines, run check-ins, train teams, troubleshoot setup issues with engineering, tailor product to customer goals, ensure adoption, relay feedback to Product, and continuously improve implementation processes while managing multiple customers and contributing to team goals.

Own technical success for top-tier customers by acting as their technical point of contact, ensuring platform health, scalability, and performance. Lead handoffs, manage escalations and incidents, provide architecture and optimization recommendations, triage product issues, and translate customer insights into product improvements while coordinating cross-functional teams.