Top Customer Success & Experience Jobs in Birmingham, AL

Leads customer success strategy and operating-model execution for a B2B SaaS energy-management company. Responsibilities include building lifecycle processes, KPI dashboards, VOC and health-scoring programs, performance-improvement initiatives, support tooling, CSM technical enablement, and organizational change. The role partners with senior leaders to improve retention, customer satisfaction, support quality, adoption, and expansion across onboarding, value realization, renewal, and at-risk recovery.

Designs and maintains customer training curricula, job aids, microlearning, e-learning, webinars, and live sessions for veterinary practice administrators and staff. Partners with implementation, Customer Success, Support, and Product teams to tailor enablement to customer workflows, improve knowledge-base content, identify learning gaps, and prepare users for successful go-live and independent product adoption.

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.

Owns post-go-live relationships with health system customers, driving retention, adoption, measurable clinical and operational outcomes, executive business reviews, risk forecasting, and expansion into additional use cases. The role manages a named account portfolio, builds ROI cases, supports workflow change, and partners with Sales on commercial growth. It requires executive engagement with clinical, operational, and financial leaders and includes 25–40% travel.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage major client accounts by onboarding customers, driving adoption, demonstrating subscription value, monitoring client health, and supporting renewals and expansion. Partner with sales, services, product, and technical support teams to resolve issues and design learning program implementations. Conduct business reviews, provide strategic guidance, deliver enablement, and identify opportunities to improve learner engagement and client outcomes.

Manage growth strategy and strategic relationships for Extend’s largest enterprise merchants. Responsibilities include optimizing account performance, conducting executive business reviews, driving product adoption, managing promotional budgets, developing long-term business plans, and identifying ROI opportunities through data. The role also gathers customer feedback for product roadmaps and collaborates with risk, analytics, marketing, product, and operations teams. Travel to client sites is estimated at 15–20%.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.