Top Customer Success & Experience Jobs in Birmingham, AL

Manage growth strategy and strategic relationships for Extend’s largest enterprise merchants. Responsibilities include optimizing account performance, conducting executive business reviews, driving product adoption, managing promotional budgets, developing long-term business plans, and identifying ROI opportunities through data. The role also gathers customer feedback for product roadmaps and collaborates with risk, analytics, marketing, product, and operations teams. Travel to client sites is estimated at 15–20%.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.

Own strategic relationships, retention, and commercial growth for Elation’s highest-value SaaS customers. Develop account plans, manage executive relationships, lead business reviews, identify expansion opportunities, and coordinate cross-functional responses to customer needs. Track account health, usage, risks, and expansion pipeline while advising healthcare organizations on care delivery and business goals. Partner with Sales, Product, Services, Engineering, and leadership to improve enterprise customer engagement and growth.

Owns the ongoing technical success of reseller and financial institution accounts. Coordinates customers and internal teams, manages technical work, tracks risks and timelines, leads status calls, escalates issues, and creates enablement materials. Identifies recurring integration and support problems and converts them into scalable process, documentation, and product improvements. Requires strong communication, stakeholder management, project coordination, and technical curiosity.

Serve as a strategic advisor to automotive dealership leadership, connecting Numa’s AI platform to profitability, productivity, and customer satisfaction goals. Lead executive QBRs, develop 90-day engagement plans, translate performance data into actionable insights, and drive retention and expansion. Build trusted relationships with dealership GMs, manage multiple accounts, collaborate with Product, Customer Success, and Sales, and travel onsite as needed.

Owns GMV growth and profitability for a portfolio of approximately 15 brand partners. Responsibilities include relationship management, QBRs, growth and expansion strategy, forecasting, P&L development, upsell business cases, contract and pricing support, and cross-functional collaboration with Sales, Marketing, Customer Success, CX, and Product. The role requires executive presence, strong prioritization, commercial ownership, persistence, and comfort using AI tools such as Claude.

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Own a portfolio of Division I athletic department accounts, driving retention, adoption, renewals, and expansion. Build strategic relationships with stakeholders and senior administrators, lead business reviews, identify usage gaps, and coordinate cross-functional initiatives with Product Success and Sales. The role requires deep Division I athletics experience and hands-on expertise with Teamworks Operations products, including Hub, Compliance, and Recruiting.