Top Customer Success & Experience Jobs in Birmingham, AL

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

Manage key customer accounts and ensure satisfaction by maximizing ROI from Sardine's fraud prevention products, while collaborating with internal teams.

Lead and manage the Account Management department, oversee partner/client communications and onboarding, ensure regulatory compliance, train and coach staff, monitor performance and pipelines, support retention, provide reporting to senior leadership, and handle day-to-day account management duties.

The Technical Enablement Manager will develop onboarding and training programs for technical sellers, create learning materials, and partner with Customer Solutions to enhance sales effectiveness through enablement initiatives.

The Customer Success Manager will manage post-sale journeys for nonprofit customers by fostering relationships, driving adoption, and advocating for customer needs while ensuring satisfaction and account growth.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

Join Invoca's Talent Community to stay updated on job openings and to explore exciting career opportunities across various departments.

Lead OuterSignal's customer experience function: own strategic enterprise accounts, build and coach the CX team, create playbooks and onboarding, prevent churn, run QBRs, partner with sales and product, and recruit CX talent to scale the organization.

The Customer Success Manager is responsible for managing a portfolio of accounts, focusing on customer retention, product adoption, and satisfaction within a SaaS healthcare compliance platform.