Top Customer Success & Experience Jobs in Birmingham, AL

Own strategic enterprise accounts across the customer lifecycle, serving as the primary advisor and commercial owner. Drive retention, renewals, upsells, multi-year expansions, customer health, executive relationships, and revenue targets. Develop success plans, lead negotiations, maintain Salesforce forecasting discipline, coordinate internal teams, support onboarding, and translate localized marketing performance into ROI-driven business outcomes.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Manage customer relationships and journey execution for Ontra’s Contract Automation solution. Serve as a client advocate, facilitate onboarding, support retention and expansion, coordinate with sales, product operations, and lawyer network teams, and maintain customer success systems. The role requires legal or financial-services customer experience, strong communication, attention to detail, and the ability to explain complex concepts. Travel to customer meetings and company offsites is required.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Lead and scale Ayble's post-sale Client and Partner Success function to drive retention, expansion, and advocacy. Own net revenue retention, executive client relationships, partner enablement, CS playbooks, Salesforce-based infrastructure, and cross-functional collaboration to translate clinical outcomes into ROI and ensure measurable impact across employer, health plan, and channel partner accounts.

Own technical relationships for strategic enterprise and commercial accounts across the customer lifecycle. Develop success plans, drive activation and adoption, conduct health assessments and architecture reviews, evaluate recovery readiness, facilitate resilience simulations, identify risks and expansion opportunities, and prepare executive business reviews. Provide strategic guidance on data protection, cyber resilience, cloud adoption, and infrastructure modernization while partnering with Sales and internal teams to support renewals and measurable customer outcomes.

Lead a team of 8–10 Account Managers responsible for customer renewals, retention, expansion, forecasting, and strategic account relationships. Coach and develop team members, improve scalable customer-management processes, reduce churn, identify growth opportunities, and collaborate with Customer Success and Sales. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping customer strategy through data-driven insights.

Own a portfolio of strategic B2B SaaS accounts, driving retention, expansion, and measurable customer outcomes. Build account strategies, identify risks and opportunities, lead executive conversations, and connect product usage to business value. Use AI-generated account signals to prioritize work and manage evolving workflows. The role requires approximately 20% travel for customer meetings, team gatherings, and company events.