Top Customer Success & Experience Jobs in Birmingham, AL

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.

The Front Desk Receptionist greets visitors, manages communications, performs administrative duties, and ensures smooth office operations while providing customer service.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Provide frontline support for AgencyBloc's SaaS products via phone, email, chat, and video. Troubleshoot issues, deliver brief training, drive product adoption, meet client satisfaction metrics, and collaborate with internal teams to resolve client concerns and improve processes.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

Lead client onboarding for an AI-powered AP SaaS platform: design training programs, map and transform workflows, track adoption metrics, consult on change management, and collaborate with Product to remove user friction and ensure on-time go-lives.

Own end-to-end customer engagements for sewer inspection data migrations and CMMS integrations. Run discovery calls, scope work, execute ETL and data validation using SewerAI API and ProServe tooling, apply NASSCO coding standards, build reusable scripts, and coordinate with product, engineering, and account teams to deliver validated integrations and migrations.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.