Top Customer Success & Experience Jobs in Birmingham, AL

Manage strategic enterprise customer accounts from onboarding through adoption, expansion, and renewal. Develop success and account plans, drive automation use cases, conduct executive business reviews, identify risks and expansion opportunities, coordinate internal resources, and advise stakeholders on Tines workflows. Translate customer needs to Product and Engineering teams while building customer advocacy and strengthening long-term partnerships.

Leads a regional renewals team, overseeing renewal execution, forecasting, commercial negotiations, upsells, and cross-sells. Coaches Renewals Managers, develops best practices, manages complex customer renewals, and collaborates with Sales, Operations, Legal, Finance, and Data teams. The role owns renewal strategy, escalation management, Salesforce forecasting accuracy, stakeholder alignment, and team development.

Owns the end-to-end relationship for an assigned portfolio of digital cloud customers. Responsibilities include proactive check-ins, QBRs, issue coordination with technical teams, customer communication, account documentation, roadmap discussions, retention, upselling, cross-selling, and annual-contract conversion. The role is accountable for reducing churn and improving net revenue retention while serving as the primary customer contact and coordinating Account Executives, Solutions Architects, and support teams.

Leads the transformation of fragmented implementation and migration teams into a unified organization serving three business units. Owns post-sale delivery through customer go-live, establishes standardized methodologies, metrics, tooling, staffing, and operating models, and improves time-to-value, migration success, and early customer outcomes. Partners cross-functionally with Sales, Product, Engineering, Customer Success, and Support while evaluating self-service delivery, automation, and the potential development of a professional services revenue stream.

Leads Client Success and Technical Account Management for a managed cloud business. Builds retention, adoption, renewal, expansion, health-scoring, and escalation strategies while coaching teams and engaging strategic clients. Establishes scalable processes, metrics, operating cadences, and cross-functional partnerships with Sales, Product, Support, Engineering, Marketing, and Finance. Uses client and business data to identify risks and opportunities, supports complex renewals and executive engagements, and develops a high-performing, independent organization.

Provide end-to-end technical support for enterprise and B2B customers using ElevenLabs API and ElevenAgents. Diagnose complex issues, troubleshoot integrations involving LLMs, telephony, and AI systems, communicate solutions in English, identify recurring product gaps, collaborate with engineering and product teams, and maintain clear technical documentation. The role also requires acting as a trusted technical partner while working autonomously in a fast-moving remote environment.

Manage client relationships throughout implementation and ongoing support, serving as the primary client contact. Oversee KPIs, operational metrics, strategic planning, project execution, and client goal attainment. Translate client needs into platform opportunities, represent customer feedback to Product and Engineering, and develop case studies and success materials. The role requires healthcare client success or account management experience, strong communication, project leadership, and knowledge of medication management and healthcare quality measures.

Own strategic relationships with enterprise customers, guide deployments and architecture, lead business reviews and technical workshops, drive measurable outcomes, support renewals and expansions, mitigate account risks, and advocate for customer needs with Product and Engineering. The role also includes troubleshooting Kubernetes-based solutions, executive engagement, cross-functional issue resolution, mentoring junior team members, and internal enablement.

Own the commercial and strategic health of a SaaS customer portfolio, including renewals, expansion, QBRs, account planning, stakeholder relationships, and proactive communication. Partner with customer success counterparts and agency partners to align platform experience with account strategy. Maintain accurate client documentation and identify upsell opportunities by understanding customer goals, usage patterns, and business value.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.