Top Customer Success & Experience Jobs in Birmingham, AL

The Director of Enterprise Account Management will manage relationships with complex enterprise merchants, ensuring their success and retention while guiding them through payment ecosystems and internal advocacy.

The intern will support the Global Commercial Operations team by delivering business outcomes, enhancing digital capabilities, and conducting business analysis.

The Intern will support automation development for endpoint management, issue resolution, and reporting while collaborating with IT teams for process improvement.

The Livestock Marketing Intern assists with marketing initiatives, promotional material development, social media enhancement, event support, and market research.

Own retention efforts to prevent customer cancellations by leading save conversations, performing targeted outreach to at-risk accounts, troubleshooting operational issues, collaborating cross-functionally to implement fixes, and documenting outcomes in Salesforce to reduce churn and improve customer experience.

Lead a specialized team to resolve complex, high-stakes customer incidents while building proactive quality-governance frameworks. Drive root-cause investigations, partner cross-functionally to implement engineering fixes, own post-mortems and documentation, and use data to reduce risk and improve SLA performance. Coach and scale talent, enforce accountability, and translate audit findings into training and process improvements.

Join Snapsheet's Talent Pool to receive updates on career opportunities and project news, enhancing your professional growth and connections.

The role focuses on driving revenue transformation for Financial Services by partnering with senior leaders, designing strategies, and ensuring adoption of Gong's AI Operating System for measurable outcomes.

The Teaching Assistant will assist with grading, facilitate discussions, manage the online learning environment, and support proctoring and course material accessibility.

The Teaching Assistant will support the review of student assignments, facilitate discussions, manage course materials on Canvas, and assist with tutoring and exam proctoring while working up to 10 hours a week during Fall 2025.

The Teaching Assistant will assist with grading, moderate discussions, manage Canvas, hold office hours, and support exam proctoring for an Adult Development & Aging course.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Technical Community Lead will manage the public forum, provide technical assistance, build community systems, and relay user feedback to product development.

The Developer Relations role involves managing the public community, creating engaging content, providing technical assistance, running community programs, and integrating user feedback into product decisions.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

As a Customer Support Lead, you will manage support tickets, handle escalations, build systems for documentation, and develop a support team.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

The Lead, Account Management focuses on customer success, managing a team to ensure client satisfaction and effective relationships, solving issues and supporting growth. Responsibilities include coaching team members, achieving performance metrics, and maintaining strong client relations.