Top Customer Success & Experience Jobs in Birmingham, AL

Lead and scale a one-to-many Customer Success motion: design the scaled customer journey, build segmentation/health scoring/playbooks and automation, manage and coach a team of ~6 Scaled CSMs, run reporting and CRM workflows, join escalations, and partner with the book-of-business motion to drive activation, retention, and expansion at high volume.

The Partnership Manager oversees relationships with healthcare organizations, managing the lifecycle from onboarding to engagement and reporting, ensuring partner satisfaction and program growth.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

The Enterprise Support Specialist provides technical support, customer onboarding, and manages escalations for VIP partners, ensuring high customer satisfaction and adherence to SLAs.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Join the LightForce Talent Community to stay connected with future job openings at LightForce Orthodontics, which specializes in personalized orthodontic care.

Serve as a post-sales technical expert for Sigma, advising customers on BI best practices, performance, security, embedded analytics, APIs and ETL. Design and implement tailored analytics solutions, capture product feedback, troubleshoot complex issues, collaborate with Product and Engineering, and support account growth and renewals while creating customer references.

The Director of Enterprise Account Management will manage relationships with complex enterprise merchants, ensuring their success and retention while guiding them through payment ecosystems and internal advocacy.

The intern will support the Global Commercial Operations team by delivering business outcomes, enhancing digital capabilities, and conducting business analysis.

The Intern will support automation development for endpoint management, issue resolution, and reporting while collaborating with IT teams for process improvement.

The Livestock Marketing Intern assists with marketing initiatives, promotional material development, social media enhancement, event support, and market research.

Own retention efforts to prevent customer cancellations by leading save conversations, performing targeted outreach to at-risk accounts, troubleshooting operational issues, collaborating cross-functionally to implement fixes, and documenting outcomes in Salesforce to reduce churn and improve customer experience.

Lead a specialized team to resolve complex, high-stakes customer incidents while building proactive quality-governance frameworks. Drive root-cause investigations, partner cross-functionally to implement engineering fixes, own post-mortems and documentation, and use data to reduce risk and improve SLA performance. Coach and scale talent, enforce accountability, and translate audit findings into training and process improvements.