Top Customer Success & Experience Jobs in Birmingham, AL

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Manage strategic relationships with large PBM clients, own renewals, drive retention, and ensure client satisfaction. Analyze pharmacy claims, rebates, and ROI data to recommend cost-containment strategies and present executive business reviews. Coordinate cross-functional teams, address escalations, communicate risks, support formulary and clinical program discussions, monitor industry trends, and mentor account management staff. Travel up to 25%.

Leads and scales Reltio’s global Customer Success organization, owning retention, adoption, expansion, advocacy, and customer value realization. Develops customer segmentation, journey maps, playbooks, success metrics, and executive engagement programs. Partners with Product, Engineering, Marketing, Sales, and customers to operationalize Reltio as a mission-critical enterprise data platform supporting analytics and AI use cases. Builds high-performing teams, improves onboarding and development, and drives measurable business outcomes across complex, regulated industries.

Leads the strategy and outcomes for the SMB customer segment, owning adoption, retention, expansion, and scalable customer success programs. Oversees digital-first engagement across onboarding, adoption, renewal, and expansion; builds and develops the SMB customer success team; establishes coverage models, capacity planning, and efficiency targets; and partners with Sales, Marketing, Product, Education, and Operations to improve customer outcomes using data, automation, and usage signals.

Owns the design, documentation, launch, and continuous improvement of post-sale customer journeys and experience programs. The role uses customer metrics such as NPS, effort, retention, expansion, and adoption to improve customer success, time to value, and revenue retention. Responsibilities include cross-functional collaboration, customer advocacy, change management, journey mapping, workflow integration, stakeholder alignment, and program measurement across varied customer segments.

Provides client-facing technical support for enterprise SaaS applications through case ownership, structured troubleshooting, data analysis, platform configuration, and clear communication. Investigates issues using SQL and scripting or markup languages, resolves Tier 1 or Tier 2 cases, escalates complex problems, documents findings, supports outage communications, and contributes to knowledge-sharing and continuous improvement.

Execute platform deployments for automotive dealerships, including store builds, DMS integrations, system validation, access troubleshooting, and post-live support. Coordinate with Development, Deployment, Training, IT, and vendors to resolve technical blockers, maintain documentation, update Jira tasks, meet SLAs, and improve implementation workflows through root-cause analysis and automation feedback.

Own a portfolio of customer accounts from onboarding through renewal and expansion. Provide technical enablement, troubleshoot Python SDK integrations, advise on AI/ML, LLM, MLOps, and agentic AI use cases, and help customers realize value from Comet. Partner with Sales, Product, Engineering, and Customer Engineering to manage account health, resolve challenges, identify growth opportunities, support renewals, and provide customer feedback for product improvements.