Top IT Support & Helpdesk Jobs in Birmingham, AL

Full-time new graduate technology program rotating across IT service desk, IT operations, cybersecurity, IT governance, data and analytics, enterprise solutions, and IT project management. The 21-month program includes a three-month business immersion in Operations, Strategic Sourcing, and Commercial Excellence. Candidates must graduate with a bachelor's or master's degree, demonstrate analytical and problem-solving skills, collaborate effectively, and travel within the United States. The role is in-office in Birmingham or Dallas with 20% travel.

Provides desktop and laptop support, administers the crisis care center’s LAN, servers, workstations, applications, email, and network infrastructure. Installs and repairs hardware, manages user accounts, monitors support tickets, and supports telephone, camera, door, and facility systems. Maintains Avatar and Order Connect electronic health record accounts, troubleshoots data and billing issues, creates electronic forms and Crystal Reports, and supports regulatory reporting. Provides cybersecurity-compliant assistance, after-hours emergency response, and on-call support.

Provides on-site technical support for desktops, laptops, and related client equipment. Troubleshoots hardware, software, and desk-side infrastructure issues; responds to service calls within SLAs; documents activities and reports results. Maintains asset and inventory control, communicates professionally with clients, follows safety and service policies, and travels to client locations, including occasional overnight assignments. Requires lifting computer equipment and maintaining a basic repair toolkit.

Leads analysts and software engineers supporting Clinical and Provider applications. Oversees application support operations, incident management, lifecycle maintenance, system performance, availability, vendor relationships, and SLA management. Partners with clinical, provider, operations, product engineering, infrastructure, and business stakeholders to prioritize work, improve workflows, and enhance provider and patient experiences. Manages hybrid onshore and offshore teams while fostering performance, accountability, and continuous improvement.

Provides technical support to high-value commercial card clients and internal Treasury Management partners. Responsibilities include researching and resolving technical issues, monitoring support requests, assisting with post-implementation training, providing service optimization updates, and completing reporting and related support duties.

Provides technical support to taxpayers by phone and email, troubleshooting issues, guiding users through solutions, documenting interactions, and collaborating with peers and development teams. The role requires customer service or technical support experience, Windows proficiency, softphone operation, strong communication, multitasking, and problem-solving skills in an on-site office environment.

Administer, configure, maintain, and enhance the ServiceNow platform. Troubleshoot issues, implement upgrades, develop test plans, collect and analyze service data, maintain service catalog and reporting, and train end users to support IT Service Management.

Manage and secure Microsoft cloud and on-premises infrastructure (Azure, Entra ID, Intune, M365). Provide Level 1/2 user support, endpoint and Windows administration, backups, virtualization assistance, network troubleshooting, and participate in IT projects and documentation.

Provide network operations support during a major technology refresh: track inventory, installs and decommissions; interface with asset management; schedule shipping/receiving; perform second-level troubleshooting for data and voice networks; install, test, certify and configure network hardware/software; coordinate move/add/change requests and vendor escalation.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Supports the PATH Oracle Cerner Millennium EHR by coordinating approved configuration changes, maintaining auditable change records, assisting clinical and operational users, and collaborating across teams. The role requires ServiceNow incident triage and resolution, IT project support, system setup, performance reporting, configuration management, and task coordination. It is remote, requires up to 25% travel, and requires obtaining a Public Trust Level 5 clearance.