Top IT Support & Helpdesk Jobs in Birmingham, AL

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Identifies, troubleshoots, documents, resolves, and escalates user issues; manages access changes and assists users with system access. The role logs tickets, collaborates with technical teams, supports projects, and develops work plans. Work may include weekends and holidays, with less than 10% travel and remote work options.

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Provide inbound technical support via Zendesk for Datarails' SaaS product: troubleshoot complex customer issues, respond to tickets, escalate to CS/Product/R&D, improve knowledge base, and drive customer satisfaction.

Provide Level 2 Linux/Unix systems administration in a 24×7 NOC: troubleshoot OS/service/connectivity issues, perform patching/reimaging, manage packages, own incident remediation, monitor systems, produce reports, maintain documentation, and train Level 1 analysts.

Provide tiered inbound support across phone, email, and chat; troubleshoot Tenna software and hardware; manage HelpScout/JIRA tickets; escalate and collaborate with Engineering, Product, QA and Hardware to resolve issues and identify trends; assist Customer Success and ensure correct provisioning and documentation.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

Provides first-line technical support through phone, email, and chat; troubleshoots hardware, software, and network issues; documents tickets; escalates unresolved problems; assists with system setup and maintenance; monitors performance; conducts security checks; and develops user guidance and technical documentation.