Top IT Support & Helpdesk Jobs in Birmingham, AL

Manage and secure Microsoft cloud and on-premises infrastructure (Azure, Entra ID, Intune, M365). Provide Level 1/2 user support, endpoint and Windows administration, backups, virtualization assistance, network troubleshooting, and participate in IT projects and documentation.

Install, configure, and maintain workstations and servers; perform OS and software upgrades; monitor performance, backups, licensing and compliance; develop SOPs; perform scripting (PowerShell/Bash); conduct audits; support Microsoft 365 services and cybersecurity practices.

Provide network operations support during a major technology refresh: track inventory, installs and decommissions; interface with asset management; schedule shipping/receiving; perform second-level troubleshooting for data and voice networks; install, test, certify and configure network hardware/software; coordinate move/add/change requests and vendor escalation.

Provide on-site customer support, troubleshoot and repair desktops and laptops, complete service calls within SLAs, report activity and maintain asset control, follow safety and client policies, and perform occasional long-distance or overnight assignments.

Provides on-site Tier 1 and Tier 2 technical support across school campuses, maintaining laptops, Chromebooks, AV equipment, printers, networks, cloud platforms, user access, and inventory. Supports classroom technology, assessments, events, vendors, and technology projects. The role also assists with Gemini Pro adoption, Google Apps Script workflow automation, documentation, and system improvements while partnering with educators, students, and central technology teams.

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Leads the global strategy, delivery, security, and operational performance of enterprise voice and digital workplace platforms. Owns client technology onboarding, regulatory and client issue resolution, organizational design, vendor oversight, budget management, and investment strategy. Builds a high-performing global organization, improves user and client satisfaction, ensures reliable platform deployment, and translates technical risks into business impact in a regulated healthcare-preferred environment.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.