Top IT Support & Helpdesk Jobs in Birmingham, AL

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Provides technical support for software systems by troubleshooting application, operating system, integration, and database issues. Manages support tickets and SLAs, assists with deployments, patches, configuration updates, testing, user access, and onboarding. Documents troubleshooting procedures and collaborates with engineering, QA, and vendors on escalated issues. Requires strong root-cause analysis, communication, and prioritization skills, along with knowledge of operating systems, SQL, networking, APIs, and web applications.

Provides remote technical support for hardware, software, and networking issues. Responsibilities include troubleshooting, responding to customer inquiries by phone and email, managing support cases, documenting interactions, escalating complex issues, training users, maintaining knowledgebase content, and delivering a positive customer experience. Requires proficiency in Linux and Windows troubleshooting, strong communication skills, and the ability to manage multiple customer requests.

Leads daily Tier 1/2 service desk operations, including queue health, SLA performance, ticket quality, escalations, CSAT follow-up, KPI reporting, and peer coaching. Optimizes ServiceNow AI Agent and Virtual Agent capabilities, improves knowledge management and self-service, handles complex tickets, and drives operational improvements. This is a non-supervisory lead role requiring strong ServiceNow, ITSM, customer support, reporting, and enterprise endpoint support skills.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Supports the PATH Oracle Cerner Millennium EHR by coordinating approved configuration changes, maintaining auditable change records, assisting clinical and operational users, and collaborating across teams. The role requires ServiceNow incident triage and resolution, IT project support, system setup, performance reporting, configuration management, and task coordination. It is remote, requires up to 25% travel, and requires obtaining a Public Trust Level 5 clearance.

Directs IT client services and infrastructure operations across cloud, on-premises, and hybrid environments. Oversees service desk, endpoint systems, service delivery KPIs, incident management, cybersecurity compliance, vendors, budgeting, business continuity, and technical escalations. Leads IT operations teams, develops staff and succession plans, and aligns IT strategy with business objectives and compliance frameworks including ISO, CMMI, and CMMC.

Supports the lead instructor in delivering interactive IT support training. Responsibilities include grading assessments, entering learner data into learning systems and Salesforce, reviewing curriculum, monitoring attendance and classroom technology, supporting tests and group activities, managing supplies, and reporting learner or classroom challenges. The role requires CompTIA A+ certification, strong communication, teaching aptitude, adaptability, teamwork, and frequent lifting of up to 50 pounds.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Administer and optimize a 700-user Salesforce environment, including reports, dashboards, Flow automation, permissions, data quality, migrations, integrations, releases, and storage policies. Translate sales, marketing, and finance requirements into scalable solutions, manage technical documentation and change control, resolve user issues with IT, audit platform best practices, and lead user training and adoption. The role requires Salesforce certification and extensive hands-on administration experience.

Administers internal business applications, including user access, security, configuration, permissions, troubleshooting, and vendor coordination. Supports AI platform rollouts through training, documentation, usage guidelines, and adoption initiatives. Partners with IT, development teams, and stakeholders on application updates, change management, releases, patches, and process documentation. Provides end-user support, mentoring, and training while promoting data integrity, security, and effective application usage.