Top IT Support & Helpdesk Jobs in Birmingham, AL

The Associate Cloud Operations Technician will support cloud services delivery, document procedures, and troubleshoot systems while collaborating with Development, Support, and Implementation teams.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Serve as subject-matter expert for United Concordia dental applications, support production operations and incidents, analyze issues, define and validate requirements and test scenarios, collaborate with developers and stakeholders, and ensure changes meet business expectations.

The OnSite Specialist supports surgical procedures by managing Stryker equipment, troubleshooting issues, and coordinating with OR and SPD personnel for optimal operation.

The IT Support Supervisor manages a team handling IT incidents, oversees performance metrics and training, and ensures optimal support for users and endpoints.

The Dynamic PC Support Technician provides customer support for desktops and laptops, troubleshooting technical issues and completing administrative tasks related to service calls.

Install, configure, and maintain workstations and servers; perform OS and software upgrades; monitor performance and licensing; ensure backups and recoverability; conduct audits and maintain configuration documentation; perform some scripting (PowerShell/Bash).

The Lead Zendesk Administrator manages Zendesk and leads operational initiatives to improve member service workflows, AI integration, and platform reliability.