Top IT Support & Helpdesk Jobs in Birmingham, AL

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide end-user support and device lifecycle management for Mac and Windows, administer Google Workspace and identity platforms (Okta/JumpCloud), build automation (Zapier/Workato/Google Apps Script), manage assets, support security and IT projects, and serve as a technical liaison with occasional after-hours and periodic travel to the Los Angeles HQ.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide application support and troubleshooting for software systems, assist with installations, configurations and deployments, perform root-cause analysis and testing, monitor processes and workflows, maintain support documentation, and train users. Work is reviewed by a senior associate.

Manage a team providing application support, troubleshoot software issues, oversee configurations, SQL reporting and BI dashboards, conduct root cause analysis, facilitate testing, and liaise with senior IT and business leadership.

Serve as subject-matter expert for United Concordia dental applications, support production operations and incidents, analyze issues, define and validate requirements and test scenarios, collaborate with developers and stakeholders, and ensure changes meet business expectations.

Lead and perform hands‑on helpdesk and desktop support across multiple manufacturing sites: troubleshoot escalated tickets, deploy and image devices, manage endpoints and assets, coach technicians, maintain SLAs, support shop‑floor technology, and collaborate with plant leadership to minimize downtime and improve processes.

The Senior Analyst will assess IT application controls, execute SOX testing, and recommend process improvements while ensuring compliance and collaborating with various teams.

Six-month onsite IT intern providing Tier 1 technical support, managing tickets, maintaining office AV and network, handling asset lifecycle and onboarding/offboarding, updating documentation, assisting SaaS administration and security/compliance tasks, and building simple automation tools.