Location(s)
Jacksonville, FloridaDetails
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Kemper has an immediate need for a Jr. ServiceNow Systems Administrator to work from our Jacksonville office. This role is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. Gathers service data, administers enterprise service management software, develops and maintains enterprise service management software, administers service reporting tools, administers service catalog maintenance, assembles and produces service reports and any other tasks that assist IT Service Management efforts.
Position Responsibilities:
- Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
- Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software. Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity.
- Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software. Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis.
- Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition and efficiency. Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.
- Collects, monitors and analyzes data to assist with improving service management and also Application Development system performance.
- Assists with training of end users on service management software, processes and procedures.
- Other duties as assigned.
Position Qualifications:
- 6 months minimum ServiceNow Admin experience.
- Admin Certification or working towards certification in the next 90 days.
- Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience.
- This position works onsite at our Jacksonville, FL office.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.
We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
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Skills Required
- Minimum 6 months ServiceNow administration experience
- ServiceNow Admin Certification or working towards certification within 90 days
- College degree in Information Technology, Programming, Computer Science, Computer Engineering or equivalent related work experience
- Work onsite at the Jacksonville, FL office
Kemper Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kemper and has not been reviewed or approved by Kemper.
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Retirement Support — A 401(k) with company match and immediate vesting is paired with an Employee Stock Purchase Program, and an HSA employer contribution is noted for the HDHP option. These features strengthen long-term savings and financial security beyond base pay.
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Healthcare Strength — Comprehensive coverage includes medical, dental, vision, prescription, life and disability insurance, an EAP, and wellness programs. While plan costs vary by option and location, the breadth of core coverage is a clear pillar of the package.
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Leave & Time Off Breadth — PTO, paid holidays, sick time, and paid volunteer time are available alongside paid parental leave and other leave programs. This scope supports time away for rest, family needs, and community engagement.
Kemper Insights
What We Do
The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $15 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Auto, Personal Insurance, Life and Health brands. Kemper serves over 6.6 million policies, is represented by approximately 34,000 agents and brokers, and has approximately 10,000 associates dedicated to meeting the ever-changing needs of its customers.
