Top Operations & Support Jobs in Birmingham, AL

Leads insurance sales and service operations in a contact center environment. Oversees frontline leaders, performance metrics, staffing, quality, sales, profitability, budgets, client relationships, employee development, recruiting, training, and operational improvements. Analyzes performance data, manages resources and projects, coordinates policy and process changes, and ensures strong customer experiences while meeting business objectives.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.

Manage internal IT infrastructure, SOC 2 compliance, security policies, employee technical support, identity and access systems, hardware and software lifecycles, vendor relationships, asset inventory, and onboarding/offboarding workflows. The role supports distributed teams in the United States and India and requires hands-on systems administration, device and data security experience, and strong customer service. Salesforce, developer skills, Google security, and U.S.-based company experience are preferred.

Supports franchisees and travel agents with group booking reconciliation, corrections, inquiries, troubleshooting, registration website issues, reporting, and booking administration. Maintains accurate records, communicates by phone and email, provides first-tier technical assistance, updates business information, participates in training and special projects, and collaborates with peers and support teams. Requires strong customer service, communication, computer navigation, accuracy, and attention to detail in a high-volume environment.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Coordinates corporate meetings and conferences, including contracts, venues, budgets, registrations, and travel logistics. Manages company communications, social media content, newsletters, webinars, resumes, holiday initiatives, charitable donations, and employee gifts. Provides administrative and onboarding support, maintains records and trackers, resolves inquiries, supports account access, and assists with staff projects. The role requires strong organization, communication, independent judgment, event coordination, Excel proficiency, and social media experience.

Provides first-level technical support for employees through ticketing, phone, and email channels. Troubleshoots Windows, Microsoft 365, VDI, VPN, networking, printers, peripherals, and account-access issues. Performs password and MFA support using identity-verification procedures, documents incidents, maintains ticket ownership, supports onboarding and equipment deployment, and escalates unresolved or security-related issues. Contributes to knowledge-base documentation while meeting service-level and information-security requirements.

Supervise quality assurance activities for workforce development programs by reviewing case files, monitoring data integrity, verifying payments, ensuring WIOA/TANF and contract compliance, identifying deficiencies, and supporting corrective action. The role maintains spreadsheets and dashboards, prepares billing documentation, assists with audits, leads staff check-ins, supports policy improvements, and coordinates targeted training while protecting confidential participant information.

Own Rain’s revenue operations infrastructure across Sales, Marketing, Partnerships, and Customer Success. Design and administer GTM compensation plans, maintain revenue dashboards and analyses, manage HubSpot architecture and integrations, support GTM systems, automate workflows with AI tools, and optimize cross-functional sales processes. The role requires strong analytical, systems administration, compensation, and process improvement skills in a fast-growing fintech environment.