Who we are: Magna Technology Group is a digital transformation consultancy helping our clients with advisory and implementation of their most critical technology systems. Our mission is to create the most entrepreneurial technology services and advisory company in the world, giving our teammates the best possible opportunities in the market to grow their own part of the business and to grow as people.
This posting is for a position on our India team!
Please answer all of the job application screening questions to be considered.
Magna Technology Group is a rapidly growing Digital Transformation consultancy specializing in implementations, advisory, & managed services associated with Salesforces' Data Cloud, AgentForce, Marketing Cloud, and Core CRM products. Having joined the Inc 5000's list of fastest growing companies in 2023, 2024, and 2025, we are currently in a scaling-up phase and looking to grow our team. We focus tirelessly on helping our clients identify the areas of their business that could be positively impacted by technology, helping to save them both time and money. Additionally, we help our clients identify ways they can utilize technology to improve their customer experiences, driving loyalty, cross-sell opportunities, and ultimately revenue per customer.
Internal Projects & Infrastructure
- Lead company efforts to obtain and maintain SOC2 compliance.
- Plan and execute internal IT initiatives, such as system migrations, implementations and workflow enhancements.
- Partner with People Ops teams to enforce company-wide IT security policies and lead data security training and compliance.
- Oversee vendor relationships with hardware suppliers and enterprise software vendors.
Employee Technical Support & Operations
- Provide technical support for team members (US & India), resolving issues across different platforms and applications.
- Define and maintain IT ticket resolution, maintaining high internal customer satisfaction.
- Administer identity, access management, and single sign-on systems across all company software (e.g., Asana, Google Workspace, Slack).
Hardware, Software & Onboarding Management
- Manage the full IT lifecycle for hardware (procurement, configuration, deployment, tracking, and decommissioning) across organization.
- Execute automated and frictionless IT onboarding/offboarding workflows for new hires and departing staff.
- Maintain an accurate IT Asset Management inventory, tracking laptop assignments, software licenses, and hardware upgrades.
- Optimize software license allocation to reduce unnecessary operational expenditure.
- 5+ years of hands-on IT support/sysadmin experience with relevant education.
- Proven experience supporting distributed teams across multiple time zones (specifically US and India.)
- Experience with SOC2 Certification and data security.
- Exceptional written and verbal communication skills with a customer-service mindset.
- Has managed devices and data security for an organization.
- Strong attention to detail, willingness to ask clarifying questions, and proactive attitude toward learning and improvement.
- Positive attitude, openness to feedback, and commitment to team delivery.
Preferred Qualifications:.
- Developer skills plus Salesforce experience and/or certifications a plus.
- Experience working with a U.S.-based company.
Compensation: up to $30,000 USD
Why Join Magna Technology Group?Competitive Compensation- Competitive salary based on experience, qualifications, and demonstrated expertise
- Opportunity to grow with a rapidly expanding international organization
- Fully remote position with the flexibility to work from anywhere in India
- Join a global team while maintaining work-life balance and location flexibility
- Comprehensive health, dental, and vision coverage
- ING 20 Lakhs floater coverage for added peace of mind
- 32 days of paid leave annually
- We believe rest and recovery are essential for long-term success
- Home office allowance to build your ideal remote workspace
- Support for laptops, monitors, headphones, and other equipment needed to do your best work
- Direct exposure to company leadership
- Opportunity to help build and shape a growing international organization
- Significant ownership and autonomy in your role
Who you are: We are looking for highly motivated individuals who would like to be a part of something new. You should enjoy creating things from scratch & problem solving in general. As a member of our team, you will be on a fast track to taking on major responsibilities and learning how to build a business. This career track is meant to quickly guide new teammates to become senior leaders, either growing mastery over certain critical business functions or managing a team.
Skills Required
- 5+ years of hands-on IT support or systems administration experience
- Relevant education
- Experience supporting distributed teams across multiple time zones, specifically the United States and India
- Exceptional written and verbal communication skills
- Customer-service mindset
- Experience managing devices and data security for an organization
- Strong attention to detail
- Willingness to ask clarifying questions
- Proactive attitude toward learning and improvement
- Positive attitude and openness to feedback
- Commitment to team delivery
- Developer skills
- Salesforce experience or certifications
- Experience with SOC 2 and Google data security
- Experience working with a U.S.-based company
What We Do
Magna Technology Group is a leading Digital Transformation consultancy specializing in implementations, advisory, & managed services associated with the Salesforce Digital Suite of tools including Data Cloud, Marketing Cloud Engagement, Account Engagement, Loyalty Management, Personalization, Intelligence, B2C Commerce & B2B Commerce as well as Core Applications such as Sales & Service Cloud, Mulesoft, Automotive Cloud, Manufacturing Cloud, CPQ and Tableau. We are one of only 7 Full Stack Designated Marketing Cloud partners globally as well as a Crest Level Partner of Salesforce. We focus tirelessly to helping our clients identify the areas of their business that could be positively impacted by technology, helping to save them both time and money. We pride ourselves on our ability to develop a deep understanding of our clients not only in terms of how they make and spend money, but also in terms of who they are, including their current headcount, bandwidth & skillsets, as we advise on how to get highest and best use of their cloud applications.
