Top Operations & Support Jobs in Birmingham, AL

Provide high-level administrative support to senior executives across virtual and in-office/client sites. Manage schedules, coordinate meetings, handle confidential information, arrange travel and expenses, and use Microsoft Office, Google Workspace, WebEx, and social media tools. Apply a learning mindset, prioritize tasks, tailor communication, and support a global professional services network.

Provide first- and second-line IT support for plant and office users: user account management, desktop/laptop repair, imaging, printer and shop-floor peripheral support, basic server/storage and network troubleshooting, documentation, and simple automation scripting (PowerShell/Bash). Escalate complex issues to senior IT staff and coordinate with vendors/contractors.

Lessen seeks licensed HVAC vendors in Birmingham, AL to operate independently, handling their schedules and work while accessing exclusive projects through Lessen.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Serve as the CRO's second-in-command to align Sales, Marketing, Customer Success, and CX. Own the revenue tech stack, data governance, forecasting, reporting, lead lifecycle, and cross-functional initiatives to drive pipeline integrity, forecasting accuracy, and scalable GTM execution.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.