Top Operations & Support Jobs in Birmingham, AL

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Coordinate technical production logistics for the Sundance Film Festival: schedule inspections, maintain production timelines, communicate with vendors and stakeholders, document build-outs, support audio/video/lighting/live streaming, track budgets and hardware inventory, travel to venues, and assist special projects.

Schedules insurance appraisal appointments, contacts policyholders through phone, SMS, and email, and builds trust while explaining appraisal requirements. Supports homeowners using the ASSIST photo-capture product, including app installation and technical troubleshooting. Maintains accurate work-order statuses, prioritizes assignments, meets deadlines and productivity goals, and escalates unusual situations to management.

Provides remote customer support for insurance appraisal scheduling and self-survey services. Contacts policyholders by phone, SMS, and email; explains appraisal requirements; assists homeowners with installing and using a photo-capture app; resolves technical questions; updates work-order statuses; prioritizes assignments; meets deadlines and productivity goals; and escalates unusual situations to management.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and provide concierge support for a mobile photo-capture application. Assist homeowners with installation and technical questions, maintain accurate work-order statuses, prioritize assignments, meet productivity and deadline targets, and escalate unusual situations to management.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Provides customer service through inbound calls, resolves inquiries and complaints, and maintains accurate records through data entry and system updates. The role also involves document and transaction indexing, quality control, compliance adherence, productivity metrics, and high-volume processing. Candidates need strong computer and multitasking skills, accurate typing, attention to detail, reliable attendance, and the ability to pass background and drug screenings.

Enable adoption and effective use of Bloomreach Engagement across Nordic teams. Responsibilities include user onboarding, training, coaching, governance, documentation, campaign implementation reviews, platform support, privacy and consent guidance, lifecycle management, and coordination with technical specialists. The role translates platform capabilities, customer data, and engagement principles into scalable business practices while building an active end-user community.

Provides executive and administrative support, including calendar management, meeting and travel coordination, visitor arrangements, invoice processing, company credit card expenditures, document preparation, confidential file maintenance, and conference room setup. Collaborates with administrative staff and cross-functional teams, supports executive projects, communicates professionally, and improves administrative processes while meeting deadlines.

Supports business analysis across projects by scoping initiatives, structuring backlogs, analyzing stakeholders and processes, eliciting requirements, documenting as-is and to-be states, and creating user stories. Participates in Agile ceremonies and collaborates with clients, product owners, and development teams. The role requires Salesforce knowledge, familiarity with Agile and Scrum, and experience using requirements-gathering and process-mapping tools such as Jira and Lucidchart.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.