Top Customer Success & Experience Jobs in Baton Rouge, LA

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

Manage post-sales relationships for public sector enterprise accounts, driving onboarding, implementation, renewals, upsell opportunities, and time-to-revenue. Coordinate technical resources, analyze customer data to increase product usage, act as escalation point, and develop strategic account plans with sales pods.

The Sales Enablement & Content Specialist will empower sales teams by creating content, training, and processes. They will enhance sales effectiveness through documented methodologies, program design, and ongoing analysis of enablement performance.

The Senior Customer Experience Specialist resolves pharmacy-related issues, supports the EQUIPP® platform, collaborates with stakeholders, and enhances quality performance.

Own and grow a portfolio of university partners by driving renewals, expansions, and satisfaction. Deliver data-driven executive presentations and QBRs, coordinate cross-functional teams, guide implementations and change management, and meet revenue targets while using AI tools to scale workflows.

The Engagement Associate will enhance customers' FP&A setup, develop partnerships, monitor usage metrics, and advise on product development.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

Support federal agencies with travel arrangements by ensuring compliance with government standards and providing exceptional customer service. Responsibilities include booking travel, maintaining queues, and research on travel trends. Weekend work is required.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.