Top Customer Success & Experience Jobs in Baton Rouge, LA

Own and grow a portfolio of university partners by driving renewals, expansions, and satisfaction. Deliver data-driven executive presentations and QBRs, coordinate cross-functional teams, guide implementations and change management, and meet revenue targets while using AI tools to scale workflows.

The Engagement Associate will enhance customers' FP&A setup, develop partnerships, monitor usage metrics, and advise on product development.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

The Enterprise Customer Success Manager will manage customer relationships, drive product adoption, and collaborate with teams to ensure customer satisfaction and retention, focusing on value realization with MariaDB solutions.

Support federal agencies with travel arrangements by ensuring compliance with government standards and providing exceptional customer service. Responsibilities include booking travel, maintaining queues, and research on travel trends. Weekend work is required.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.

Lead the Technical Account Management team, manage premium customer relationships, and improve technical health while leveraging AI and automation strategies.

The role involves designing and facilitating training programs for sales teams, managing training tools, and collaborating with various departments to address skill gaps in sales.

Lead end-to-end strategic relationships for high-value accounts using AI-driven insights to drive value realization, retention, and expansion. Manage risk with predictive signals, run executive engagements, coordinate cross-functional teams, drive adoption and renewals, and influence product strategy through customer feedback.