Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
We are looking for a Strategic Customer Success Manager, Public Sector to join and be a key member of Socure’s Public Sector team. In this role, you'll own major financial existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services.
Requirements:
Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function
Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions
Qualifications:
BA/BS required
Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role
Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
A proven track record of quota achievement and demonstrated career stability
Excellent communication and presentation skills
Attention to detail, strong organizational skills, and a bias for action
A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
Salesforce knowledge
SaaS background
Analytical capabilities and the ability to tell a story with data
Ideal candidates will live within 45 minutes of Washington, DC OR New York City, New York
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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Skills Required
- BA/BS
- 4-6 years experience in Customer Success, Account Management, or Solutions role
- Experience managing complex enterprise accounts and executive-level relationships
- Proven track record of quota achievement and career stability
- Excellent communication and presentation skills
- Attention to detail, strong organizational skills, bias for action
- Self-starter with ability to adapt in rapidly changing circumstances
- Salesforce knowledge
- SaaS background
- Analytical capabilities and ability to tell a story with data
- Location within 45 minutes of Washington, DC or New York City (ideal)
What We Do
Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings. Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.
Why Work With Us
Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.
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