Top Customer Success & Experience Jobs in Baton Rouge, LA

Lead design, development, and delivery of custom role-based training and adoption programs for PTC products (Windchill, Creo, Codebeamer). Build enterprise learning architecture, implement Train-the-Trainer initiatives, create curricula and metrics, mentor trainers, and partner with product and OCM teams to drive measurable adoption and value realization for customers.

Guide customers through security and compliance journeys using Vanta's platform, managing a book of business, driving retention and outcomes, monitoring customer health via Catalyst, providing technical recommendations for compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), partnering cross-functionally, liaising with Support and Finance, and engaging customers in both Spanish and English to ensure adoption and value realization.

Build and scale Tremendous' partner growth motion, developing relationships with referral partners, and aligning strategies across internal teams to drive revenue.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Lead a portfolio of pharmaceutical accounts, oversee 2-4 Client Success Managers, drive retention, expansion, and ROI. Develop account growth plans, manage MLR/content approvals, run QBRs, collaborate cross-functionally, mentor team, and escalate/rescue risks to protect revenue and client satisfaction.

As a Customer Engineer, you'll be a technical advisor for Nebius GPU Cloud services, assisting clients in deploying AI solutions, optimizing GPU performance, and collaborating with sales and product teams to enhance customer satisfaction.

Support the PR and Marketing Team through press release writing, media coordination, content development for social media, and event campaigns.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

Manage post-sales relationships for public sector enterprise accounts, driving onboarding, implementation, renewals, upsell opportunities, and time-to-revenue. Coordinate technical resources, analyze customer data to increase product usage, act as escalation point, and develop strategic account plans with sales pods.