Top Customer Success & Experience Jobs in Baltimore, MD

Senior individual contributor owning high-impact Community Support initiatives: improve support tooling, manage vendors, lead cross-functional projects, analyze ticket data to drive measurable improvements, and stay hands-on by handling support tickets regularly to coach teammates and maintain service quality.

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.

The Associate Strategic Client Executive manages client relationships, driving revenue growth and retention while ensuring excellent service delivery and product optimization within the healthcare financial sector.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

The role involves managing customer success for onboarding and technical support while collaborating on product design and management based on customer feedback.

The Observability Architect serves as a technical point of contact, guiding customer success through observability solution design and implementation, ensuring high adoption and satisfaction.

As a Digital Program Manager, oversee social media programs, manage a team, ensure client satisfaction, and drive content performance.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

As a Measurement Success Manager, you'll assist clients in tracking podcast campaign results, set up measurements, and provide training on data performance.

The Account Manager will oversee daily operations for Government Agency clients, ensuring satisfaction, managing logistics, and expanding service offerings to meet client needs effectively.