Top Customer Success & Experience Jobs in Baltimore, MD

The role involves designing and automating scalable customer lifecycle workflows, integrating Salesforce with various systems, and improving customer engagement and efficiency in a remote team environment.

The Senior Customer Insights Analyst analyzes customer escalations and cancellations, facilitates root cause analysis, and partners with teams to improve customer retention and experience through data-driven insights.

The IT Support Lead oversees L1/L2 IT support operations, leading a team, ensuring effective issue resolution, and managing IT support functions.

As an Account Manager, you will work cross-functionally to support complex customers, build relationships, and provide strategic insights to enhance their experience with WorkOS products.

The Account Manager will oversee strategic client portfolios, drive renewals and growth, and strengthen relationships while partnering across teams to deliver value.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.

The Account Manager role focuses on upselling and cross-selling FMX software, managing client relationships, and collaborating with the Customer Success team to enhance customer satisfaction and retention.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Provide responsive, empathetic support across email, phone, chat, and social channels; troubleshoot orders, technical and billing issues; escalate complex cases; document interactions; create support content; collaborate with engineering, product, and sales to improve customer outcomes in a remote, shift-based environment.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.