Top Customer Success & Experience Jobs in Baltimore, MD

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

The Account Manager oversees day-to-day operations of client accounts, communicates with clients about benefits, manages internal teams, and addresses client needs while striving for client satisfaction and business growth.

Manage agency and client relationships, oversee campaign setup and execution across platforms, monitor performance and reporting, troubleshoot technical/operational issues, identify risks and upsell opportunities, and deliver strategic recommendations to drive client value and campaign success.

Lead enterprise pilots, own onboarding and rollout, drive product adoption and expansion, train and enable customers, build trusted stakeholder relationships, run check-ins and QBRs, and feed customer insights back to product and GTM teams.

The iPaaS Integration Analyst will design, implement, and maintain integration workflows using Workato, ensuring performance and documentation while collaborating with stakeholders.

The Engagement Manager leads customer deployments, providing project engagement advisory services, managing deployment projects, and building customer relationships with Replicant's solutions.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

The CRO Analyst will analyze user behavior, implement A/B testing, collaborate with clients, and optimize eCommerce website performance.

The Customer Success Engineer will support deployments, engage in technical conversations, resolve customer issues, improve documentation, and advocate for customer needs internally.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.