Customer Engagement Manager

We're building the first voice interface a billion people use every day.

Our first product, Flow, lets you talk instead of type anywhere on your computer or phone, and turns messy speech into polished text that is ready to send. It's scaled from $2M → $50M in ARR in under 12 months with millions of users and thousands of enterprise customers. How we think →

The team is still small enough that every person shapes what gets built.

• Manage a Book of Business — own a book of Strategic and Enterprise accounts

• Run pilots — scope success criteria, drive engagement, and create a path to conversion

• Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly

• Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work

• Build customer relationships — earn trust with champions, admins, and business stakeholders

• Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities

• Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth

• Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

• 2+ years of account management, customer success, or post-sales experience in B2B SaaS, ideally owning a small book of large, strategic accounts rather than a high-volume portfolio

• You have owned pilots, onboarding, or customer engagements for enterprise or strategic accounts

• You have worked in a fast-paced startup environment and are comfortable building structure while operating with ambiguity

• You are deeply customer-obsessed and adapt your approach based on each customer’s goals, workflows, and internal dynamics

• You know how to position a product across different departments and user groups, not just a single champion or persona

• You have strong product fluency and can turn customer conversations, usage signals, and best practices into clear adoption plans

• You bring energy, confidence, and presence in customer interactions

• You partner well with AEs on expansion, renewal, and procurement conversations

• High-agency, humble, intellectually curious — you don't hide behind process, but you know how to build it

• Obsessed with users and fluent in their workflows — you build context, not just pitch product

• Excellent communicator — written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through

• Analytical and experiment-driven — you test, measure, refine, and move fast without losing depth

• Comfortable with ambiguity and energized by building the playbook from the ground up

Location. About 60% of the team is in San Francisco and the rest are remote, mostly US-based.

• If you're in SF: you'll be in the office most days. We think the best work happens in person. Most of the team is here five days a week, and a few do three or four days depending on family or long commutes.

• If you're remote: we're open to remote for some roles. We fly remote teammates to SF for three to four days a month.

Visa sponsorship. We sponsor visas: H1B, O1, EB1, L1, STEM + OPT, and more. We can't successfully sponsor for every role and every candidate, but if we make you an offer we'll make every reasonable effort, and we retain an immigration law firm to help.

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

• Equity on employee-friendly terms, including early exercise and extended exercise windows with a combination of ISOs and RSUs. Ask us for more details!

• Health, dental and vision. We cover 100% of the premium on the Anthem Blue Cross Gold PPO, and 75% of premiums for dependents. (US)

• 401(k) with up to a 4% match. (US)

• 16 weeks of paid parental leave (12 weeks for non-birthing parent).

• Flexible time off and company holidays.

• All meals in the office, plus commuter benefits and relocation reimbursement if you’re moving to San Francisco.

• A high-spec laptop, monitor, and a whisper-friendly microphone.

• Regular team events and off-sites.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We’re designing how humans interact with AI, which makes representation even more important, and we strive to include a range of diverse perspectives on our team.

We are committed to ensuring a fair and accessible interview process. If you need any accommodations or adjustments, please let us know.