Top Customer Success & Experience Jobs in Baltimore, MD

The Technical Account Manager builds relationships with customers, provides technical guidance, addresses issues, and collaborates with sales to enhance customer satisfaction and retention.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

The Account Director manages high-value client accounts, mentors junior team members, drives client growth, and ensures project delivery while collaborating with internal teams.

Assist in developing and testing features for a data security platform, collaborate on projects, participate in research, and support documentation efforts.

As a Technical Customer Success Manager, you'll engage with 25-40 customers, ensuring their retention and growth by addressing technical issues, managing relationships, and driving product usage effectively.

As a Digital Customer Success Manager, you will manage a portfolio of accounts, leveraging AI for monitoring and customer engagement while driving retention, expansion, and adoption of LeanData's products.

Case Managers at Finch handle operational tasks in pre-litigation, including opening insurance claims, managing medical and police reports, and resolving lien issues, enabling attorneys to work effectively.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

The Customer Success Manager will drive customer retention and satisfaction for enterprise agency clients, managing the full customer lifecycle and identifying expansion opportunities.

The Partner Education Specialist will manage the Help Center, develop training materials, write and edit scripts, and enforce style guidelines to improve content quality and knowledge operations.