Top Customer Success & Experience Jobs in Baltimore, MD

Drive customer success for North America Public Sector by partnering with system integrators, creating and executing success plans, removing technical/operational blockers, orchestrating design and discovery sessions, driving migration/modernization roadmaps, tracking consumption, and coordinating cross-functional teams to ensure realization of Red Hat investment value.

Lead and scale the post-sale customer experience across SMB to Enterprise segments. Own customer support, retention, CX operations, SLAs, KPIs (CSAT, NPS), CRM/telephony optimization, budgeting, and a CX leadership team while partnering with cross-functional leaders to drive retention and operational efficiency.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Manage a high-volume customer support queue for sports organizations, resolve inquiries and escalations, drive product adoption and retention, support TeamSnap ONE migration, surface product feedback, and follow playbooks to improve processes.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

The Investment Specialist provides client support, manages accounts, assists with financial inquiries, and builds customer loyalty while adhering to regulatory standards.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.

Lead and grow the Account Management team to drive retention, expansion, and satisfaction for mid-market and enterprise customers. Build scalable processes, tooling, and data-driven programs; manage escalations; partner cross-functionally with Sales, Product, and CS to improve outcomes and support growth.

The Associate Director, Digital Experience drives user-focused digital experiences, collaborating across teams to enhance enrollment journeys and utilize data-driven insights for product and strategy improvements.