Top Customer Success & Experience Jobs in Baltimore, MD

Lead client relationships for North American game development accounts, coordinate between Business Development, production, and delivery teams, track account health and action items, support renewals and growth, manage escalations, and improve account management practices to ensure high client satisfaction and smooth offshore collaborations.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

Manage strategic, high-potential accounts to deepen relationships, ensure seamless onboarding and operations, identify upsell/cross-sell opportunities, train and educate clients, resolve order and service issues, and collaborate with Sales, Client Services, and Medical Affairs to drive account growth and satisfaction.

The Director of Ecommerce will strategize and lead the growth of Shopify and TikTok Shop, aiming for $20M+ in revenue within 18 months while managing a high-performing ecommerce team, optimizing paid media, and ensuring profitability.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

The Customer Success Engineer will provide post-sales technical leadership, ensuring customer success with Forward Networks technology through guidance, issue resolution, and collaboration with internal teams.

The Senior Technical Account Manager for Atlas ensures post-deployment success for customers, driving usage, optimizing the platform, and building collaborative success plans, focusing on customer satisfaction and measurable outcomes.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.