Top Customer Success & Experience Jobs in Baltimore, MD

Serve as primary client contact for onboarding and offboarding properties, manage documentation, train clients on the platform, resolve issues, gather feedback, collaborate with internal teams, and produce reports to track performance and improve client experience.

Manage post-sale accounts, build and nurture client relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, handle documentation and reporting, and drive client satisfaction and growth.

Designs and delivers customer and internal training on Advarra software, creates and updates training materials, manages LMS tasks, supports product releases, conducts in-person and virtual sessions, and improves training processes to support customer adoption.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Manage a portfolio of district and charter partners to guide end-to-end school scheduling implementations, provide onboarding and training, troubleshoot data integrations and technical issues, track success metrics, support sales efforts in off-season, and share customer insights cross-functionally to improve product and renewals.

Manage a portfolio of B2B customers to drive adoption and value of an AI-first customer engagement platform. Design and implement AI-powered workflows, integrations, and automations, lead smaller implementations, train customers, identify expansion opportunities, and scale CS operations using AI and automation.

The Enrollment Advisor helps prospective patients through the onboarding process, providing information and support throughout their enrollment in Revero's program.

The SMB Account Manager drives revenue retention and expansion for Gem's SMB accounts by managing renewals, upsells, and customer relationships. They strategize to enhance customer growth and collaborate with teams to optimize account management processes.

As a Customer Success Engineer at Algolia, you will ensure customer adoption and success of the search platform by providing technical onboarding, solution design, and support. You will advise customers on best practices, deliver workshops, and collaborate with internal teams to improve customer experience and outcomes.

As a Cvent Freelancer, you'll build and manage event registration sites, customize attendee journeys, and support various event formats. You'll generate reports, troubleshoot issues, and collaborate with teams to ensure smooth execution while managing multiple projects simultaneously.