Top Customer Success & Experience Jobs in Baltimore, MD

The Reservations Manager leads the Reservations & Sales team to ensure service excellence, manage operations, optimize revenue strategies, and improve booking efficiency at The Langham, Boston.

This role involves building the foundation for sales enablement at ElevenLabs, focusing on customer success and expansion strategies. Responsibilities include designing enablement programs, creating training content, and driving customer adoption and retention metrics.

As a Provider Acquisition Specialist, develop and execute growth strategies to expand the network of providers, generate leads, and drive conversions. Collaborate with various teams to improve business performance based on sales insights.

As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively.

As an Enrollment Coordinator, you will engage with patients, educate them about the CKD program, ensure compliance, and achieve enrollment goals.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Onboarding Account Manager ensures partner satisfaction, coordinating onboarding processes, providing training, troubleshooting issues, and managing relationships to maximize revenue through effective use of Inntopia's Commerce Platform.

Manage post-sales journeys for SMB district accounts, ensuring customer satisfaction and driving renewals while collaborating across teams.

Manage technical support operations, oversee support cases, troubleshoot, improve customer experience, and lead team initiatives to enhance Salesforce platform performance.

As a Principal Technical Support Specialist, you resolve complex customer issues, act as an escalation point, mentor peers, and drive process improvements.