Top Customer Success & Experience Jobs in Baltimore, MD

The Client Performance Specialist manages digital ad campaigns, collaborating with sales and clients, optimizing performance, and implementing AI-driven efficiencies.

The GTM Systems & Automation Lead will enhance Telnyx's revenue operations by streamlining workflows, improving system integrations, and developing durable automations across various departments.

Partner with executive sponsors and end users to identify high-impact AI use cases on Glean, define success metrics, run discovery and pilots, design AI agents and workflows, drive adoption and expansion, and advise on AI roadmaps while collaborating with product and engineering.

The VP, Client Partnership oversees client relationships, ensuring quality delivery, operational management, and strategic leadership for multiple clients within a portfolio, while mentoring a team and driving business growth.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

As a Client Success Engineer, you will resolve technical issues for clients, contribute code changes, troubleshoot data discrepancies, and enhance client experience. You'll collaborate with engineering teams and improve internal support processes, leveraging AI tools for efficient problem-solving.

The Customer Support Specialist will handle customer issues, triage and debug problems, improve support processes, and communicate technical details clearly.

The Customer Support Manager will lead the support team, improve customer experience, manage workflows using data, and handle escalations effectively.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.

Responsible for sourcing and acquiring qualified technology leaders to enhance a marketplace, by optimizing outreach strategies and tracking application metrics.