Top Customer Success & Experience Jobs in Baltimore, MD

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Teach online English to Chinese students with fixed schedules and long-term student-teacher pairings. Deliver lessons following YiYiEnglish methodology, build student relationships, complete onboarding including video questions and demo, and commit to a stable schedule for at least six months.

The Account Manager will oversee Marketplace partnerships, manage onboarding and support, drive partner success, and collaborate across teams to ensure customer satisfaction.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

The Customer Experience Manager leads customer satisfaction efforts by managing service relationships, supporting benefit strategies, and collaborating with internal teams to deliver exceptional service experiences.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

The Placement Executive partners with Advisors to provide excellent service in Commercial Insurance and Risk Management, maintaining client relationships and evaluating insurance options.

Provide phone, email, and chat support to patients and advocates, resolve inquiries, confirm appointments, troubleshoot basic browser/phone issues, gather and report feedback, and help improve the customer experience while supporting new clients.