Top Customer Success & Experience Jobs in Baltimore, MD

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

Join the Galaxy Ventures Talent Network for Developer Relations/Community roles. Candidates will be discreetly shared with hiring portfolio companies and receive networking event invitations.

This role provides executive support to the Managing Director, managing schedules, correspondence, meetings, and coordinating team projects across time zones.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

The Customer Operations Lead oversees daily customer operations, ensuring high-quality outcomes through effective billing, non-technical support, and escalation management. They drive renewals and upsells while maintaining SLAs and operational excellence.

The Pre-Approval Specialist manages the loan process, assists borrowers in understanding loan programs, and ensures the stability of mortgage applications.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Learning Experience Designer creates engaging learning solutions, collaborates with stakeholders, evaluates learning effectiveness, and integrates AI tools to enhance training outcomes.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.