Top Customer Success & Experience Jobs in Baltimore, MD

The Booking Specialist will research and book travel for clients, balancing budgets and catering trips to individual preferences while maintaining communication throughout the process.

Manage East Coast enterprise customers to drive adoption, retention, and expansion of Anecdotes' AI-native GRC platform. Serve as primary customer liaison, deliver strategic guidance, monitor health and usage, run executive reviews, coordinate cross-functional responses, and lead renewals and expansions while maintaining accurate account documentation.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.

The CRM Analyst SR will implement and optimize HubSpot solutions, manage CRM tools, design marketing campaigns, analyze performance metrics, and provide team training and support.

Serve as primary client contact for a portfolio, drive strategic marketing solutions, manage end-to-end project delivery, analyze campaign performance, identify upsell opportunities, and collaborate with internal teams to improve client satisfaction and outcomes.

Lead client engagement initiatives, guide participants in transformational programs, and develop long-term relationships to ensure client success.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

As an OPI/VRI Interpreter, you will provide interpretation services across languages, ensuring effective communication while maintaining cultural sensitivity and ethical standards.

The Associate Vice President leads clinical content development and strategic direction for market access initiatives, managing teams and ensuring high-quality standards while supporting business development and client strategies.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.