Top Customer Success & Experience Jobs in Baltimore, MD

The Loyalty Partnerships Manager will manage relationships with airline and hotel partners, source new opportunities, negotiate partnerships, and monitor performance to enhance the rewards platform.

Provide customer-facing operational support for press release distribution and newsroom publishing on Muck Racks platform: troubleshoot formatting, scheduling, and delivery; monitor release status; escalate technical issues; maintain documentation; and collaborate with Support, Success, Product, and Engineering to ensure timely, accurate distributions and high customer satisfaction.

Keywords Studios seeks experienced English Live Captioners for real-time captioning of various events and broadcasts. Responsibilities include maintaining accuracy under pressure and adapting to irregular hours. Candidates must have experience in media production and knowledge of captioning guidelines.

The Caption Translator will translate captions and subtitles, perform Machine Translation Post Editing, fix cultural translation issues, and ensure quality assurance in translations.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

As a Junior Account Manager, you'll manage client relationships, oversee campaign execution, identify growth opportunities, and coordinate cross-functionally to ensure client satisfaction.

As a Sales and Business Development Intern, you will gain hands-on experience with outreach efforts, sales strategies, and employer engagement while supporting veterans' transition to civilian careers.

Manage and grow strategic B2B accounts in industrial/CPG sectors. Lead account planning, coordinate executive and engineering resources, negotiate MSAs, ensure profitability and customer satisfaction, develop sales presentations, identify new strategic clients, and support regional client managers.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Seeking professional Spanish ↔ Swedish translators with experience in translation, localization, and familiarity with various sectors, including legal.