The Client Success Manager at OuterBox plays a crucial role in ensuring the success of our clients' initiatives by serving as their advocate and primary point of contact for a portfolio of clients. The Client Success Manager is responsible for managing and nurturing client relationships by providing strategic guidance and ensuring the successful execution of projects. This role involves acting as the primary point of contact for clients, delivering tailored solutions that align with their business goals, and identifying opportunities for growth through upselling and cross-selling. The Client Success Manager collaborates with internal teams to ensure seamless project delivery, leverages data analysis to drive performance improvements, and consistently seeks to enhance service quality and client satisfaction.
Job Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Client Relationship Management:
- Serve as the primary point of contact for a portfolio of clients, building strong relationships and understanding their business objectives.
- Provide strategic guidance, offering tailored marketing solutions that align with client goals while identifying opportunities for upselling and cross-selling to drive revenue growth and expanding service offerings.
- Proactively communicate with clients to ensure satisfaction, address concerns, and identify opportunities for partnership expansion.
- Develop and drive comprehensive strategies tailored to each client's goals, leveraging a deep understanding of their industry, target audience, and competitive landscape.
- Monitor client satisfaction metrics and gather feedback to continuously improve service delivery and exceed expectations.
Project Management:
- Manage end-to-end project delivery, from campaign planning and execution to performance analysis and optimization.
- Collaborate with internal teams to ensure projects are completed on time, within budget, and to the highest quality standards.
- Monitor project timelines and budgets, identifying potential risks and implementing mitigation strategies as needed.
Strategic Collaboration:
- Collaborate with the Director, Client Success, or Client Success Lead and internal teams on strategic planning and campaign development, leveraging your understanding of department and client objectives and trends.
- Contribute innovative ideas and insights to enhance department effectiveness and drive client success.
- Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project goals and deliverables.
Data Analysis and Continuous Improvement:
- Analyze campaign performance metrics and key insights to evaluate effectiveness and identify areas for optimization.
- Drive reporting efforts, providing actionable recommendations and highlighting data-driven insights to improve strategies and results.
- Monitor and analyze campaign performance, analyze key metrics, and provide actionable insights to optimize strategies and drive results.
- Stay informed about industry trends, best practices, and emerging technologies to drive continuous innovation and improvement.
Additional Duties:
- Perform additional duties as assigned.
This is a remote work opportunity with limited travel obligations, which requires demonstrating a level of dedication and commitment to being self-driven and accountable.
Requirements- 3-5 years of experience preferred. Demonstration of exemplary performance may supersede the experience requirement.
- Strong organizational and communication skills, both written and verbal, with the ability to present ideas and solutions clearly and effectively to clients and internal stakeholders.
- Proficiency in project management tools and a solid understanding of organizational best practices.
- Ability to excel in a fast-paced environment, managing multiple priorities simultaneously while maintaining attention to detail.
- Experience in a client service role preferred, with a focus on building and maintaining strong client relationships.
- Strong data analysis skills and the ability to recognize patterns and leverage tech trends to identify and implement efficiencies.
- Proven track record of developing scalable solutions that drive client success and improve operational processes.
Why You’ll Love Working at OuterBox:
- High-character, fun, and cohesive work culture
- Competitive base salary
- PTO that is genuinely encouraged
- Affordable, low-deductible health insurance plans
- Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
- 401k with company match
- Remote work flexibility
- Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
- Professional/individual development stipend
- Salary Description: $75,000 - $80,000
If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!
Cohesive Culture + Good Humor + Combined Skills = Awesome Results
At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our wins start with our incredible people, which is why for over 20 years we’ve created — and continuously refined — a team-centric work culture rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022–2024!
At OuterBox, we’re here to thrive together — not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box?
Physical Demands
- Primarily involves sitting at a desk and using a computer for extended periods of time.
- Light physical activity is also required, such as carrying equipment or setting up for presentations.
- Requires a high level of mental focus and the ability to work under pressure.
- Good manual dexterity, hand-eye coordination, and the ability to use a computer for extended periods are required.
Work Authorization/Requirements
Must be located in the USA.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Affirmative Action/EEO Statement
Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.
OuterBox may use AI-assisted tools to support the hiring process. Human review is involved in all employment decisions.
Skills Required
- 3-5 years of experience
- Must be located in the USA / authorized to work in the USA
- Strong organizational and written and verbal communication skills
- Proficiency in project management tools and understanding of organizational best practices
- Ability to manage multiple priorities in a fast-paced environment with attention to detail
- Experience in a client service role
- Strong data analysis skills and ability to derive actionable insights
- Proven track record developing scalable solutions to improve client success and operational processes
- Self-driven, accountable, and able to work remotely with limited travel
OuterBox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OuterBox and has not been reviewed or approved by OuterBox.
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Leave & Time Off Breadth — Paid time off is positioned as notably broad, including 20 days of PTO to start plus additional paid holidays and a year-end shutdown period. Floating holidays are also described, increasing total discretionary time away from work.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options with multiple plan choices. An employer monthly contribution toward a medical plan is also stated, which can improve the overall value of coverage.
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Parental & Family Support — Paid parental leave is explicitly defined as available up to six weeks at full salary. This clarity and paid duration strengthens the family-support component of the total rewards package.
OuterBox Insights
What We Do
Launched in 2004, we’re now a team of 120+ and continue to experience explosive growth! Anyone who knows anything about us knows we are obsessed with one thing: winning. Winning for us means driving massive results for our clients but it also means winning as a company – challenging one another to constantly improve and grow both professionally and personally. We provide services in SEO, Paid Media, UX/UI, and CRO.
Why Work With Us
At OuterBox, our people are what make us who we are. Without our amazingly talented team, we wouldn’t be where we are today. We ask our employees to give 100% every day but in return, we make sure our team is taken care of and set up for success.
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