Top Customer Success & Experience Jobs in Baltimore, MD

As Director of Solutions Advisory, you will lead and mentor a team of solution advisors, driving innovation and strategic solutions in contract lifecycle management while supporting sales and ensuring customer satisfaction.

Lead technical customer success by resolving integration issues, onboarding and configuring integrations, troubleshooting logs and APIs, documenting solutions, partnering with Integrations and Engineering, and improving onboarding efficiencies while supporting East-Coast hours.

As a Solution Engineer at Eptura, you will guide enterprise prospects, demonstrate Eptura's platform, and collaborate with sales to drive strategic outcomes.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

Serve as primary technical liaison for enterprise healthcare clients, providing troubleshooting, issue triage, SOPs, client education, and cross‑functional feedback to improve product adoption and analytics usage.

Seeking a technical sales executive to drive business in the TOLA region, focusing on new customer acquisition and sales cycle management for a network intelligence platform.

The Observability Architect serves as a technical point of contact, guiding customer success through observability solution design and implementation, ensuring high adoption and satisfaction.

As a Solutions Engineer, you will help integrate NexHealth's Synchronizer API, providing technical support, guidance, and resources to ensure successful customer implementations and optimal use of the platform.