Top Customer Success & Experience Jobs in Baltimore, MD

The DOW SkillBridge Fellowship at Cambridge International Systems offers active-duty service members civilian work experience while still serving. Fellows support operations, apply military skills, collaborate on projects, and engage in professional development. Ideal for transitioning service members seeking career preparation.

Senior individual contributor owning high-impact Community Support initiatives: improve support tooling, manage vendors, lead cross-functional projects, analyze ticket data to drive measurable improvements, and stay hands-on by handling support tickets regularly to coach teammates and maintain service quality.

As a Salesforce Administrator, you will manage configuration changes, support users, implement solutions, and maintain security controls on the Salesforce platform.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

As a B2B Support Specialist at Quince, you'll drive transactional revenue, support customers through their orders, manage a CRM platform, and collaborate across teams to ensure client satisfaction in a fast-paced environment.

The Renewal Manager is responsible for managing customer renewals, fostering relationships and communication with customers and internal teams, and driving account growth through effective negotiation and strategic planning.

The Business Development Manager will bridge sales, customer success, and product development in the renewable fuels industry, focusing on ethanol. Responsibilities include customer onboarding, support, technical sales, and product strategy input.

The Community Manager will develop and run community strategies, manage community engagement and ambassador programs, analyze user feedback for product improvement, and foster B2B and B2C community growth.

Own technical support for enterprise e-commerce accounts across chat, email, and direct channels. Troubleshoot and resolve complex issues across pixels, integrations, reporting, Moby and data warehouses; use AI copilot to investigate and resolve; coach customers and agencies on best practices; escalate and write actionable reproduction steps for engineering; surface patterns to Product and contribute to KB and runbooks.

The AI Sales Engineer will build relationships with customers, lead product demonstrations, handle objections, and act as a domain expert in ML. Responsibilities include collaborating with sales and technical teams to create value propositions and developing educational materials about ML and MLOps.