Top Customer Success & Experience Jobs in Baltimore, MD

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

The Business Systems Analyst collaborates with teams to enhance Salesforce CRM and Experience Cloud, optimizing digital customer experiences and supporting business growth.

Lead the CX Technology Operations strategy, optimize AI-enabled tooling, partner with cross-functional teams, and oversee vendor management and platform performance to improve customer support and satisfaction.

Own revenue and market share for an assigned portfolio by growing applications, funded loans, and average loan size. Build and manage client relationships, enable partners operationally, diagnose performance gaps, execute strategic account plans, track KPIs in Salesforce, and drive cross-functional initiatives to remove barriers to growth.

The Account Manager will manage a dedicated book of business, handle applications and renewals, build relationships, and maintain knowledge of company offerings.

Manage client relationships and sales processes for luxury air travel, providing personalized service and resolving travel issues.

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

Own end-to-end contract renewals for enterprise managed-services accounts. Build renewal strategy, engage clients, negotiate terms and pricing, coordinate sales/legal/finance/solutions, forecast pipeline in Salesforce, mitigate churn risk, and surface expansion opportunities to drive retention and revenue growth.