Top Customer Success & Experience Jobs in Baltimore, MD

Manage a portfolio of influencer marketing clients as a strategic advisor: oversee campaign delivery, ensure ROI and on-time/on-budget execution, manage budgets/contracts, analyze performance, mentor junior staff, and collaborate cross-functionally to drive renewals and expansion.

The Executive Assistant will manage schedules, maintain SOPs, coordinate with marketing, oversee administrative tasks, and ensure operations run efficiently.

As a Customer Success Representative, you will support Dubber's channel partners and customers, ensuring high-quality service, onboarding, and retention, while troubleshooting issues and maintaining relationships to drive satisfaction.

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.

The L&D Sales Training Partner designs and delivers training programs, fosters a performance-driven culture, and partners with sales leadership to enhance sales skills and capabilities.

The Senior Account Manager ensures customer satisfaction and retention, driving strategic expansion by aligning campaigns with business goals and mentoring peers for better outcomes.

As a Digital Program Manager, oversee social media programs, manage a team, ensure client satisfaction, and drive content performance.

The Account Manager III manages customer relationships, sales objectives, and supports new account setups while guiding other managers in strategy development.

As a VIP Travel Consultant, manage travel arrangements for elite clients, ensuring compliance with travel policies, and providing excellent customer service while utilizing GDS.

As a Partner Success Manager, you will build and maintain relationships with partners, analyze service performance data, and drive revenue growth through strategic guidance and contract negotiations.